Impact of pharmacist-conducted home visits on the outcomes of lipid-lowering drug therapy

Abstract

A pharmacist-conducted educational and monitoring intervention improved the outcomes of lipid-lowering drug therapy.

Satisfaction Survey for a Medication Management Program: Satisfaction Guaranteed?

“…in a home care setting, and the studies that have evaluated this outcome have not clearly described the survey instrument used. 7,8 For these reasons, we chose to develop an instrument specific to our setting. Although this instrument was based largely on one developed to evaluate satisfaction with clinical pharmacy services in an ambulatory setting, 14 it was adapted to make it relevant to the home care setting.…”

“…These results are comparable to the findings of other evaluations of patient satisfaction with pharmacy services. [7][8][9][10][11][12][13][14][15][16] They will be used to support the continuance of the MMP and to advocate for expansion of the program throughout the Fraser Health Authority. Because respondents provided few suggestions for improvement, there was little information to guide changes to the way in which the program is delivered.…”

“…These response rates have ranged from 28% to 88.4% for mail surveys, 7,9,11,[13][14][15][16]18 from 82.1% to 100% for in-person interviews, 10,17 from 76.6% to 90.4% for self-administered surveys in a pharmacy or clinic, 19,20 and 59% for a telephone interview. 8 Although patient satisfaction with pharmacy services has been reported as high, most evaluations of satisfaction have not used an experimental design.…”

“…High levels of patient satisfaction with both clinical and dispensing pharmacy functions have been reported in the literature. [7][8][9][10][11][12][13][14][15][16] However, satisfaction with home care pharmacy services has been sparsely reported and has been evaluated with only small numbers of patients. 7,8 Moreover, to the authors' knowledge, no established, validated survey questionnaire has been published to evaluate patient satisfaction in this setting.…”

“…[7][8][9][10][11][12][13][14][15][16] However, satisfaction with home care pharmacy services has been sparsely reported and has been evaluated with only small numbers of patients. 7,8 Moreover, to the authors' knowledge, no established, validated survey questionnaire has been published to evaluate patient satisfaction in this setting. A number of validated patient satisfaction surveys have been developed to assess clinical pharmacy services in outpatient settings [17][18][19][20] ; however, these surveys contain some items that are not relevant to the home care practice of the MMP, and they also fail to capture some key items relevant specifically to evaluation of satisfaction in the home care setting.…”