Impact of ATM intensity on cost efficiency: An empirical evaluation in Taiwan

Ou, Chin-S.; Hung, Shin‐Yuan; Yen, David C.; Liu, Fang‐Chun

doi:10.1016/j.im.2009.08.005

Cited by 24 publications

(31 citation statements)

References 24 publications

(21 reference statements)

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“…But, the magnitude of the phoning improvement suggests that a major factor may well have been the widespread increase in the availability of phones. Such changes in telecommunication in addition to the growth of online banking, use of automated teller machines, and cash cards also may have contributed to the decline in limitations managing money that we found (Tan and Chen 2008; Ou et al 2009). …”

Section: Discussionmentioning

confidence: 82%

Trends in late-life disability in Taiwan, 1989–2007: The roles of education, environment, and technology

2011

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This analysis offers the first strong evidence of trends in late-life disability in an emerging economy. Consistent measures of limitations in seeing, hearing, physical functions, instrumental activities of daily living (IADLs), and activities of daily living (ADLs) were available for three to six survey waves, depending on the outcome, from 1989 to 2007 for the population of Taiwan aged 65 and older. Limitations in seeing, hearing, and IADLs declined substantially, but trends were mixed for physical functions and flat for ADLs. The remarkable reduction in difficulty phoning, an IADL, may reflect changes in telecommunications infrastructure and highlights the roles of environment and technology in disability outcomes. Trends for urban residents were more advantageous than those for rural residents for seeing and hearing, but less so for physical functions and IADLs. Were it not for the substantial increase in educational attainment, trends in all outcomes would have been less favorable.

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Section: Discussionmentioning

confidence: 82%

Trends in late-life disability in Taiwan, 1989–2007: The roles of education, environment, and technology

2011

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“…The relationship between information technology (IT) investment and firm performance has been vastly studied, and some researchers have examined the effect of self-service technology (SST) in general and ATMs in particular on a firm's cost efficiency. According to the relative importance of SSTs in the banking industry, therefore Ou et al (2009) empirically studied the cost efficiency effects on ATMs and reported that ATM investments were associated with positive cost efficiency in the banking industry.…”

Section: Introductionmentioning

confidence: 99%

The impact of electronic banking on profitability and market share: Evidence from banking industry

Valahzaghard¹,

Bilandi²

2014

10.5267/j.msl

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“…One noticeable trend is the increasing use of SSTs by retailers (Ou et al, 2009). Zhu et al (2007 specified that SSTs in physical stores that are operated for the purpose of customer transactions are called "in-store kiosks".…”

Section: Self-service Technology In Retailing; In-store Kioskmentioning

confidence: 99%

The effects of relationship maintenance and relationship investment on self-service technology relationship performance

Chang

Fang

et al. 2016

Information Technology &Amp; People

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2016),"The effects of relationship maintenance and relationship investment on self-service technology relationship performance", Information Technology & People, Vol. 29 Iss 3 pp. -Permanent link to this document: http://dx.Observers versus agents: divergent associations of video versus game use with empathy and social connectedness", Information Technology & People, Vol. 29 Iss 3 pp. -Access to this document was granted through an Emerald subscription provided by emerald-srm:573577 [] For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.In order to illustrate how businesses formulate strategies to maintain relationships with loyal customers, Kim and Son (2009) applied SET and viewed relationship maintenance mechanisms from two perspectives:constraint-based and dedication-based. Constraint-based relationship maintenance focuses on economic, social, or psychological commitment. In contrast, dedication-based relationship maintenance is an attitudinal commitment derived from genuine appreciation for a relationship. Hennig-Thurau, Gwiiner and Gremler (2000) further indicated that the functioning of dedication-based relationships can be depicted from a benefit-focus perspective, while constraint-based relationships are better viewed from a dependency perspective. Restated, dedication-based relationships represent that two parties 'want to' continue the relationship, but constraint-based relationships represent that they 'have to' stay in the relationship.According to figures for 2014, Taiwan has the highest density of convenience stores in the world (Ministry of Foreign Affairs, 2014). However, only the top three convenience stores have launched SSTs to enhance their product/service variety and offer quality e-services to establish and enhance their customer relationships. Taiwanese people enjoy going to convenience stores and using SSTs (i.e., in-store kiosks) to search for travel information, pay bills, purchase tickets and so on, because this technology provide them with clear, practical value, being both convenient and efficient (Kim and Son, 2009;Kleijnen, De Ruyter, and Wetzels, 2007). An examination of how Taiwanese convenience stores have launched SSTs may improve understanding of SST relationship marketing operations. A...

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Impact of ATM intensity on cost efficiency: An empirical evaluation in Taiwan

Cited by 24 publications

References 24 publications

Trends in late-life disability in Taiwan, 1989–2007: The roles of education, environment, and technology

Trends in late-life disability in Taiwan, 1989–2007: The roles of education, environment, and technology

The impact of electronic banking on profitability and market share: Evidence from banking industry

The effects of relationship maintenance and relationship investment on self-service technology relationship performance

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