Identifying User Requirements of Mobile Government Services in Malaysia Using Focus Group Methodch

Thunibat, Ahmad Al; Zin, Nor Azan Mat; Sahari, Noraidah

doi:10.5171/2011.141651

Cited by 26 publications

(25 citation statements)

References 15 publications

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“…Users of m-Government services might be disappointed if they cannot obtain the information they need in a short period of time. This has been supported by a number of studies (Abu-Samaha & Samad, 2008;Al-Thunibat et al, 2011;Ghyasi & Kushchu, 2004;El-Kiki & Lawrence, 2006;Al-Khamayseh et al, 2007;Sheng & Trimi, 2008;Salkute et al, 2011;Shareef et al, 2016). Karan & Khoo, 2008;Kumar & Sinha, 2007;Salkute et al, 2011;Sandy & McMillan, 2005;Sareen et al, 2013;Sheng & Trimi, 2008).…”

Section: Usabilitymentioning

confidence: 77%

“…Usually, individuals with strong positive initiatives and characteristics are likely to try new technologies; thus, it is reasonable to expect them to have positive intentions to use mobile services. Studies have suggested that, in designing m-Government services, attention should not only be given to the technology and from the government's perspective but also from users' characteristics (Al-Khamayseh et al, 2007;Alssbaiheen & Love, 2015;Al-Thunibat et al, 2011 andGhyasi &Kushchu, 2004). A robust analysis of the system is needed in order to ensure that the needs of all users are met and to ensure that both the functional and nonfunctional requirements of the mobile applications are given sufficient attention to meet users' needs (Ivan & Zamfiroiu, 2011).…”

Section: Personal Initiatives and Characteristicsmentioning

confidence: 99%

“…MSAM model is composed of trust, context, personal initiatives, and characteristics factors in addition to perceived usefulness (PU) and perceived ease of use (PEOU) as depicted in Figure 3. -Samaha & Samad, 2008;Al-Khamayseh et al, 2007;Al-Hadidi & Rezgui, 2010;Al-Thunibat et al, 2011;El-Kiki & Lawrence, 2006;Ghyasi & Kushchu, 2004;Kumar & Sinha, 2007;Sandy & McMillan, 2005;Sheng & Trimi, 2008;Salkute et al, 2011;Shareef et al, 2016. 2 Usability Abu-Samaha & Samad, 2008;Al-Thunibat et al, 2011;Al-khamayseh et al, 2006;Ghyasi & Kushchu, 2004;El-Kiki & Lawrence, 2006;Sheng & Trimi, 2008;Salkute et al, 2011;Shareef et al, 2016. 3 Infrastructure Abu-Samaha & Samad, 2008;Al-Hadidi & Rezgui, 2010;Ghyasi & Kushchu, 2004;Sheng & Trimi, 2008;Karan & Khoo, 2008;Salkute et al, 2011;Sareen, Kumar, & Chanana, 2013. 4 Accessibility Al-Hadidi & Rezgui, 2010;Sandy & McMillan, 2005;El-Kiki & Lawrence, 2006;Kumar & Sinha, 2007;Sheng & Trimi, 2008;Karan & Khoo, 2008;Salkute et al, 2011;Sareen et al, 2013.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

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Critical success factors for m‐Government adoption in Tanzania: A conceptual framework

Ishengoma

Mselle

Mongi

2018

E J Info Sys Dev Countries

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The advancement of wireless and mobile technologies has given rise to the mobile government (m-Government). A new channel of public service delivery using a mobile phone. In Tanzania, several m-Government initiatives have been undertaken. Among these, some can be said to have succeeded while others are still struggling. The reasons for these variations are not known. This study aimed to capture the critical success factors (CSFs) for the adoption of m-Government and propose a framework under the Tanzanian context. The study builds upon an extensive literature review methodology based on six electronic databases from 2003 to 2017. The results show that security, usability, access, cost, infrastructure, and personal initiatives and characteristics have the strongest effect on the adoption of m-Government services. Based on the findings of the critical review, a conceptual framework is proposed by extending the mobile services acceptance model (MSAM). A further finding is that most of the m-Government adoption research have not considered the environmental setting. Hence, this study calls for more research on m-Government adoption with consideration to the environmental setting (mandatory or optional environment). The study culminates by providing both practical, theoretical, and policy implications of the findings.Tanzania (NECTA) portal for secondary school examination results. Other m-Government initiatives such as Dodoma Urban Water Supply and Sanitation Authority (DUWASA) water bill payment system and UTUMISHI portal for job vacancy announcements are still struggling. Hitherto, no systematic study has been carried out to critically analyze and provide a scientific explanation of this variation. Such critical analysis and explanation would provide the avenues for designing responsive business processes to guide successful deployment of m-Government in Tanzania.Furthermore, m-Government is still a completely new undertaking in Africa and worldwide in general. Frameworks to guide its deployment and adoption are not common (Munyoka & Manzira, 2014). Unless there is a clear understanding of factors that underpin its deployment, m-Government adoption by citizens will remain underutilized or it may take longer than necessary to fully adopt it (Avgerou, 2002).This study is conceptual in nature, and within this perspective, it attempts to capture the critical success factors (CSFs) for the adoption of m-Government services in Tanzania. Moreover, the study develops a conceptual framework for m-Government adoption in Tanzania.The structure of this paper is as follows: Section 2 presents the evolution and growth of m-Government services in Tanzania. Section 3 describes the method used in this study. Discussion on the CSFs for m-Government adoption is presented in Section 4. Section 5 describes the theoretical foundation and conceptual framework for this study. The results analysis and discussion are presented in Section 6. Finally, Section 7 concludes this paper. | EVOLUTION AND GROWTH OF m-GOVERNMENT SERVICES IN TANZANIAM...

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Section: Usabilitymentioning

confidence: 77%

Section: Personal Initiatives and Characteristicsmentioning

confidence: 99%

Section: Conceptual Frameworkmentioning

confidence: 99%

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Critical success factors for m‐Government adoption in Tanzania: A conceptual framework

Ishengoma

Mselle

Mongi

2018

E J Info Sys Dev Countries

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“…For example, Thunibat, Zin, and Sahari (2011) use this aforementioned technique to identify user requirements of mobile government services, Klein, Tellefsen, and Herskovitz (2007) highlight and analyze the focus groups supported by information technology (e.g. group support systems) to finalize the qualitative research, Sein, Henfridsson, Purao, Rossi, and Lindgren (2011) adopt focus group method to investigate the application of competence management in the proposed action design research, and Smith, Sosa, Tisone, and Mckyer (2011) conduct an instrument development in health research to increase the quality and validity of measurement based on focus group method.…”

Section: Methodology-focus Group Methodsmentioning

confidence: 98%

Coding behavior of authentication code on the internet

Lin

Yen

Chen

et al. 2013

Computers in Human Behavior

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“…Maumbe and Owei (2006) examined major factors affecting m-government use by citizens, business and government; and it highlights implementation challenges and provided a framework for m-government deployment in South Africa. Al Thunibat et al (2011) carried out a study on mobile government implementation in Malaysia and investigated the potential needs of users of m-government services. The results of the study indicated that although awareness of mobile government services is reasonably high, only a small number of Malaysians actually use mobile government services due to security, cost, quality of services, access speed, interface design and information updating issues.…”

Section: Literature Reviewmentioning

confidence: 99%

Mobile Web Accessibility Readiness of Government Websites Using Diagnostic Tools: An Exploratory Study

Kaur

Dani²

2017

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Governments are moving from e-governance to mobile governance (m-governance) to reduce the delay in delivery of information and services resulting due to the lack of infrastructure the people. This paper explores and investigates the mobile web accessibility readiness of governments of various countries by evaluating their public institutions' websites in various domains categorised by development index as obtained from the United Nation report (WESP, 2014) on the basis of mobile web best practices (MWBP, 2008) and also propose a framework for evaluating the level of mobile web accessibility. The results show that only 0.03% of government websites comes close to adhere to mobile web best practices (MWBP) guidelines with compliant rate greater than 80%. The study also indicates that there is no difference between websites grouped by development index and geographical division, while there is a significant difference between the websites of different domains under study.

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Identifying User Requirements of Mobile Government Services in Malaysia Using Focus Group Methodch

Cited by 26 publications

References 15 publications

Critical success factors for m‐Government adoption in Tanzania: A conceptual framework

Critical success factors for m‐Government adoption in Tanzania: A conceptual framework

Coding behavior of authentication code on the internet

Mobile Web Accessibility Readiness of Government Websites Using Diagnostic Tools: An Exploratory Study

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