Abstract:Social networks have moved from online sites to interact with your friends to a platform where people, artists, brands, and even presidents interact with crowds of people daily. Airlines are some of the companies that use social networks such as Twitter to communicate with their clients through messages with offers, travel recommendations, videos of collaborations with YouTubers, and surveys. Among the many responses to airline tweets, there are users' suggestions on how to improve their services or processes.… Show more
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