Identifying characterizations of BPM methodology in hotel industry: evidence from listed hotel companies in Egypt
Mohamed Hany B. Moussa,
M.S. Sayed,
Batta R. Allam
Abstract:PurposeThe purpose of this study is to identify the characterizations of business process management (BPM) methodology in hotel industry through an aggregate processing of the core cyclesteps (CCCs) of the highly-cited BPM life-cycle models in the literature aiming to highlight the major issues of the current methodological approach of BPM in hotels when to put the notion of service process into practice.Design/methodology/approachThe paper identifies and examines the most popular BPM life-cycles models in the… Show more
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