ICT adoption and development: issues in rural accommodation

Reino, Sofía; Frew, Andrew J.; Albacete-Sáez, Carlos A.

doi:10.1108/17579881111112421

Cited by 16 publications

(14 citation statements)

References 35 publications

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“…In a comparative study, Reino et al (2011) found there were differences in inter-firm technology adoption in rural and urban accommodation establishments in Scotland. They use their study to theoretically explain different levels of adoption between the two settings.…”

Section: Corporate or Management Supportmentioning

confidence: 99%

Progress on technology use in tourism

Cai

Richter

McKenna

2019

JHTT

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Purpose With the rapid development and implementation of cutting-edge information technologies in tourism and hospitality, it is necessary to update the progress of technology use in the past 18 years and set up research agenda for future research. By adopting information systems (IS) as a reference discipline, this paper aims to create a literature review of technology and tourism papers around the theme of use. Design/methodology/approach Following the systematic literature review process of Aguinis et al. (2018), 314 papers were downloaded to determine how they applied the concept of technology use. Findings Three themes about technology use emerged: types of processing, organisational use and users. Among various types of technology processing, interactive and online are largely addressed in the tourism and hospitality literature. The organisational use theme explores how the competitive and strategic use of technology provides management support for organisations. There was a large amount of research focussed on direct users, such as individual characteristics, user attitudes and user behaviour. The theories of technology acceptance model and unified theory of acceptance and use of technology have been widely applied in these studies. Originality/value This paper provides a review of key issues which has been discussed in tourism research in relation to technology use. By applying the scheme developed in the IS discipline, this study provides new insights into the development of technology in tourism. In addition, it also gives us the opportunity to suggest a research agenda by identifying research gaps and future research collaboration opportunities between these two fields.

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Section: Corporate or Management Supportmentioning

confidence: 99%

Progress on technology use in tourism

Cai

Richter

McKenna

2019

JHTT

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“…), sometimes in cooperation with GIS, remote sensing and GPS technologies. The ICT technologies could find its applications also in social services like retail (e-commerce, e.g., Jalali et al (2011), hospitality service (e.g., Reino et al, 2011), health care (telemedicine, see e.g., Ruxwana, 2010), education or tourist information. It is seen from the citations that ICT is often applied in developing countries where physical accessibility is sometimes much more difficult than in developed countries.…”

Section: The Potential Of An Application Of the Smart Village Conceptmentioning

confidence: 99%

Smart Village and Sustainability. Southern Moravia Case Study

Vaishar

Šťastná

2019

European Countryside

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The paper is aimed at an attempt to define a smart village in the Czech conditions. It argues that the principles of smart villages are very similar to the concept of sustainability. The analysis deals with preventing rural exclusion, promoting digital technologies for the management of the rural infrastructure, teleworking in rural areas and using ICT for participation and governance. This approach is documented in the case of the South-Moravian Region. It was concluded that it was not so much coverage or accessibility of digital technology that was the main barrier of more intensive use of the smart village concept but rather the lower qualification level and conservatism of rural population is. It is suggested that more attention should be paid to increasing the digital literacy of rural people.

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“…While many of the younger generations are technology savvy, the older generations living in rural areas may not be. Consistent with Reino and Frew (2011), the level of technology adoption is lower in rural accommodation establishments than those in urban areas. This may be because Langkawi hotels’ need for technology is not critical because although the cost of labour has increased it is still cheaper than the cost of purchasing new technology.…”

Section: Discussionmentioning

confidence: 62%

Technology innovations towards reducing hospitality human resource costs in Langkawi, Malaysia

Ahmad

Scott

2019

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Purpose Hotel labour costs in Malaysia are increasing. This paper aims to explore Langkawi hotel managers’ perceptions about reducing labour costs using various information and communication technology (ICT) innovations. Design/methodology/approach Semi-structured interviews were conducted with managers from 19 budget and boutique resorts on Langkawi Island, Malaysia. Qualitative data were recorded, transcribed and content analysed using latent coding. Findings All hotel managers reported using some form of ICT. The purpose for ICT adoption found was to increase productivity and efficiency. A hotel’s customer mix, the need of the organization and the technology budget available influenced the outcome of technological innovation. Langkawi hotels had successfully implemented Property Management Systems (PMSs), but self-check-in/out kiosks were not seen as important as they do not meet their customers’ service expectations. Research limitations/implications This study identifies some factors influencing uptake by hotels of technological innovations. This initial qualitative exploration of the technology adoption feasibility in Langkawi suggests that implementation to reduce labour cost is more likely for employee-operated devices rather than customer-operated devices. Practical implications This study contributes to the human resource (HR) management literature by providing insight into the reasons hotel managers introduce technology in a developing country context. Results suggests that hotels face challenges in reducing labour costs through technology. These insights may serve to guide policymakers and hotel managers in other developing countries that are planning to use technology to solve their HR issues. Luxury hotels can consider adopting ICT for back-of-the-house operations such as using a HR information system within the HR department and PMS for the hotel overall operation. Social implications These findings can increase the Malaysians awareness of ICT importance, especially in the hotel industry. Originality/value The Malaysian national minimum wage order policy was introduced in 2012. This policy has resulted in increased labour costs and suggests a need to adopt ICT. This paper is the first to examine the viewpoints of hotel practitioners as to the viability of this strategy. Whilst many studies on the adoption of ICT in the hotel industry focus on its impact on productivity and firm’s performance using quantitative methods, this study used qualitative methods to explore hotel managers’ perceptions on its feasibility to reduce dependence on labour.

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ICT adoption and development: issues in rural accommodation

Cited by 16 publications

References 35 publications

Progress on technology use in tourism

Progress on technology use in tourism

Smart Village and Sustainability. Southern Moravia Case Study

Technology innovations towards reducing hospitality human resource costs in Langkawi, Malaysia

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