2021
DOI: 10.1590/1980-220x-reeusp-2020-0058 View full text |Buy / Rent full text
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Abstract: Objective: To identify and implement care and ambience strategies, with a view to hospital humanization. Method: Action-research study, whose investigation process occurred between January and March 2019, with the participation of employees in strategic functions of a medium-sized hospital, through a focus group and strategic focal analysis. The implementation of care and ambience strategies started in May 2019 and remains in progress, with the responsible and multiplying participation of professionals and pa… Show more

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