How service industry attract employee Evidence from website quality

Dai, You-Yu; Shie, An Jin; LIU, Zhaole

doi:10.1504/ijise.2020.109134

Cited by 3 publications

(11 citation statements)

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“…Therefore, the measurement model of this study has convergent validity. The composite reliability ranges from 0.886 to 0.959, which conforms to the recommended value as 0.6 ( 50 ), indicating that the internal consistency of the model is high ( 44 ).…”

Section: Resultssupporting

confidence: 69%

“…To confirm whether the items in the initial questionnaire correspond to their potential constructs, this study used exploratory factor analysis (EFA) to assess the construct validity of the scale and examine whether an item needs to be deleted ( 44 ). We used the principal component analysis method to obtain the common interpretation variable between all the measurement questions; further, we applied the orthogonal rotation method of the equal maximum method, and took a factor load value higher than 0.4 as the basis for retaining an item.…”

Section: Resultsmentioning

confidence: 99%

“…In this study, LISREL 8.80 was further used for structural equation model analysis. It is assumed that the model has a good matching degree (df = 1415,χ2 = 2995.78, χ2/df = 2.12 < 5, RMSEA = 0.048, NNFI = 0.99, CFI = 0.99) ( 44 , 51 ). The hypothesis of this study is verified by the estimated value of path parameters in the hypothetical structure model.…”

Section: Resultsmentioning

confidence: 99%

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Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases

Shie

Huang

Li³

et al. 2022

Front. Public Health

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Based on the service encounter perspective, this study combines theoretical foundations for such factors as service quality and the characteristics of the hospital service industry to develop a research model scale to investigate whether the quality of hospital services affects patients' perceptions of health service encounters, trust, and loyalty. Nowadays, with the advancement of medical technology, patients pay more attention to the quality of medical services and good service encounters provided by healthcare professionals in order to establish positive patient relationships; hospitals need to improve their own service quality and establish good patient trust relationships so that doctor-patient satisfaction and loyalty can be improved. In a review of related literature, this study found that most past studies focused on issues related of quality of medical services and patient satisfaction, but ignored those related to the relationship between medical service encounters and patient trust and loyalty, as well as the lack of scientific measurement markers for service encounters in the Chinese medical service industry. Therefore, this study uses the Service Encounter Perspective and Service Quality Theory Development Research Scale to collect and analyze data for a typical case of a Chinese tertiary hospital. Finally, this study explores the relationship between the four variables of service quality, service encounter, trust, and loyalty by means of a questionnaire and statistical analysis of the data. Finally, it is concluded that the higher the service quality of the hospital, the higher the customer trust, the higher the service encounter, and in the greater the doctor-patient loyalty.

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Section: Resultssupporting

confidence: 69%

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

See 1 more Smart Citation

Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases

Shie

Huang

Li³

et al. 2022

Front. Public Health

View full text Add to dashboard Cite

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“…This study used the snowball sampling method to distribute the questionnaire. The main survey channels were via WJX (a Chinese-language website for creating a survey), QQ (an instant messaging software service developed in China), WeChat (a Chinese social media app), Weibo (a Chinese microblogging website), and e-mail services [ 59 ]. In this way, the researchers would interact with the invitees on time, explain the filing requirements of the questionnaire for the first time, and be able to answer various questions of the interviewees in time.…”

Section: Methodsmentioning

confidence: 99%

“…A total of 406 questionnaires were effectively recovered, with an effective recovery rate of 89%. The number of valid questionnaires meets the criteria of more than 10 times the number of questionnaire items [ 59 ].…”

Section: Methodsmentioning

confidence: 99%

The impacts of conditions and person-organization fit on alliances performance: And the moderating role of intermediary

et al. 2022

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This study expects to provide a reference for the catering industry. The travel industry expands sales channels and turnover tends to choose a strategic alliance with the alliance objects mutually beneficial cooperation to improve their competitiveness. This study examines the effects of alliance conditions and person-organization fit (P-O-fit) on the performance of strategic alliances between travel industries. Furthermore, this study contained the intermediary performance as a moderator to examine the influences of alliance conditions and P-O-fit on the performance of strategic alliances. There were 406 usable questionnaires collected. We verified the hypotheses by the structural equation modeling method. The results suggest that the alliance conditions have positive and significant direct effects on the performance of strategic alliances. Moreover, the P-O-fit also has positive and significant effects on the performance of strategic alliances. Furthermore, the intermediary performance has substantial moderating effects on the influences of P-O-fit on the performance of strategic alliances. The conclusion provides a theoretical and practical basis between performance and the travel industry.

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The Role of Employees’ Technology Readiness, Job Meaningfulness and Proactive Personality in Adaptive Performance

Hamid

2022

Sustainability

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The escalating utilization of digital technology has created new challenges and therefore calls for modifications in organizational culture, technology infrastructure and job structure. However, there is still a lack of research studies that view digital technology from the perspective of how challenges of digital technology can be addressed at the employee level. Transformation toward digitalization requires employees’ readiness to adapt to the new job structure. Adaptability is the employees’ ability to adapt to changes. Employees with adaptive performance can solve problems creatively, manage volatile situations and handle pressure effectively. Adaptive performance can be enhanced when employees are ready to adopt the utilization of digital technology or technology readiness. Technology readiness is the tendency of employees to use new technology to achieve goals related to their lives and work. However, an individual’s tendency to utilize digital technology varies depending on their perception of their job’s meaningfulness and the personality that the person has. Therefore, the objective of this study is to investigate the relationship between employees’ technology readiness and adaptive performance, and to examine the role of job meaningfulness as a mediator and proactive personality as a moderator. Data was analyzed using the PLS-SEM. The results showed that employees with the tendency to utilize technology in their jobs have higher adaptive performance. Furthermore, the relationship is mediated by job meaningfulness and is enhanced by employees with highly proactive personalities. The findings from this study can drive organizations to motivate their employees and provide a flexible job structure to encourage the employees to utilize technology more effectively.

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How service industry attract employee Evidence from website quality

Cited by 3 publications

References 0 publications

Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases

Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases

The impacts of conditions and person-organization fit on alliances performance: And the moderating role of intermediary

The Role of Employees’ Technology Readiness, Job Meaningfulness and Proactive Personality in Adaptive Performance

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