How Jordanian Banks Measure Learning & Growth Pillar of the Strategic Performance?

Abstract

Purpose: This research analyzes Jordanian Banks’ Learning & Growth strategic performance (SP). Strategic performance includes learning and growth in the Balanced Scorecard. It incorporates all organizational capital-leveling measures. Learning and growth start process, customer, and financial performance. Banks' strategic pillar evaluations? Design/Methodology/Approach: This empirical research answers this question using qualitative data from 24 bank employees from all levels using structured interviews from 61.5% of Jordanian Non-Islamic banks. NVivo-12 evaluated data. Findings: This research found that the key banks' Learning & Growth performance measures are Employee Incentives, Team Communication, Career Development, Employee Motivation, and Employee Satisfaction. Literature and source data match banks' Learning & Growth metrics. This study chose the top five measures from the vast literature. Practical implications: Implement initiatives to increase employee engagement, including opportunities for career growth, regular feedback channels, and recognition programs. Create a friendly workplace where people feel empowered to share their ideas and opinions and openly communicate. Originality value: This research's top five Learning and Growth measurements analyze the S.P.'s Learning & Growth pillar to inform bank managers' strategic planning.