How does knowledge management affect service innovation in academic libraries?: A survey study

Abstract

Effective management of all knowledge produced within an organization is frequently identified as a key criteria for innovation of new products and services within the organization. Academic libraries are beginning to realize the importance of knowledge management (KM) in this regard. However, there aren't any quantitative studies studying KM and service innovation in the context of libraries. Islam, Agarwal and Ikeda came up with a framework for knowledge management for service innovation in academic libraries (KMSIL). Through a survey of 107 librarians from 39 countries, this study seeks to investigate the effect of KM (and each phase of the KM cycle) on service innovation. Preliminary findings support the KMSIL framework. They should help academic libraries in the process of service innovation by utilizing phases of the KM cycle.

The Effect of Disruption Technology, and the Future Knowledge Management toward Service Innovation for Telecommunication Industry 4.0 in Indonesia

“…Thus, the KM process appears related to the use, creation, and dissemination of knowledge to enable organizations to obtain CAs that make them survive in this increasingly competitive economy [71]. Several studies have confirmed to examine the relationship between the company's knowledge management and service innovation, and there are a relationship and the results of several studies that state that Knowledge Management has a positive influence on the Service Innovation [7], [14], [15], [72]. Based on the elucidation above, it means that the higher the organization's ability to provide the right solution with a Knowledge Management Capability strategy that can provide added value to the organization, high-level innovation will appear better in the face of service innovation in the telecommunications industry.…”

“…Knowledge increased quicker than before, experience, and evaluation of the population in business and generated in an organization for innovation of new products and services in the Telco industry [6]. Changes triggered by way of disruption technology, increasing customer needs, and shrinking budgets have resulted in innovation needed through every organization [7]. Some research has reaffirmed its importance to knowledge management (KM) performs a function in improving innovation and organizational performance [3], [8]- [12].…”

Knowledge management and innovation: Two explicit intentions pursued by Spanish university libraries

“…Akram et al, 2011;Páez-Logreira et al, 2016;Zia and Shafiq, 2017). The synthesis and application of knowledge captured is deemed crucial to improving existing services as well as to developing new services in academic libraries (Islam et al, 2015a(Islam et al, , 2015b.…”