Hospital’s Performance with Malcolm Baldrige Method

Sintari, Made Nita

doi:10.20473/jphrecode.v3i2.13419

Cited by 2 publications

(2 citation statements)

References 9 publications

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“…This assessment obtaining from the results of interviews, observations, distributing questionnaires, and examining related documents. The maximum score for each criterion is a stipulation based on the Baldrige Excellence Framework [7]. The final assessment of process criteria and results can be seen in Table 1.…”

Section: Resultsmentioning

confidence: 99%

Performance Measurement Analysis Based on Baldrige Excellence Framework in Palm Oil Company

Alda

2021

j.sist.teknik.industri.

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Performance measurement is needed to evaluate the condition of the company. Based on preliminary discussions with the company, the company's performance measurement still focused on the financial aspects and has not carried out a comprehensive performance measurement involving other aspects of the company that is also important to know its performance. So, the company does not know the substantive condition of the company. The purpose of this research is to identify the position by using the Baldrige excellence framework (BEF) so that the company knows its condition and can improve and enhance the company's performance. Baldrige excellence framework used to identify the position of the company using seven criteria, namely leadership, strategy, customers, knowledge management, workforce, operations, and results. After identifying the company's position with the baldrige excellence framework, then analysis is carried out to find the root cause of the problem based on the Baldrige Excellence Framework assessment using a fishbone diagram. The maximum score of the Baldrige Excellence Framework is 1000. Based on the assessment, the results showed that the company was in the Early Result category with a value of 314,25. It means that the company is already at a good early stage to achieve the company's excellent performance.

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Section: Resultsmentioning

confidence: 99%

Performance Measurement Analysis Based on Baldrige Excellence Framework in Palm Oil Company

Alda

2021

j.sist.teknik.industri.

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“…TQM preserves and increases efficiency at reduced rates, but it necessitates a cultural shift for the institution and nursing unit to accept it (Mun et al, 2013). Several studies emerged in the corpus of literature that integrates TQM in nursing practice in Indonesia, especially in a hospital setting (Manurung et al, 2017;Sintari & Novitasari, 2020), but due to the paucity of evidence in Indonesia's independent nursing practice; this study came to fruition.…”

Section: Total Quality Management Indicators/principlesmentioning

confidence: 93%

Assessment of the quality of independent nursing practice in Indonesia based on total quality management indicators

2021

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Background: The quality of management has become a problem and significant issue of the late decade in Indonesia's professional nursing practice. By implementing total quality management (TQM), the organization would identify a health organization system's performance to improve patient satisfaction and patient safety for independent nursing practice services. Objective: This study aimed to assess the quality of independent nursing practice in Indonesia based on TQM indicators.Methods: This study employed a sequential explanatory mixed methods design. Participants were 105 Chief Executive Officers (CEOs) of independent nursing practices who answered a TQM survey using The Malcolm Baldrige Criteria for Performance Excellence (MBCfPE). The quantitative responses were analyzed using SmartPLS version 3.0. For qualitative data, selected six participants from total respondents were interviewed to explore the participants' understanding of TQM. All the responses were transcribed and uploaded using NVIVO ver. 11 for thematic analysis.Results: Leadership positively influenced strategic planning, customer attention, assessment analysis, and information management (focusing on personnel process management and efficiency) (p <0.001). In addition, process management indicated a positive influence on performance results (p <0.001). Interview transcriptions concentrated on the following themes that emerged, such as quality focus, service focus, human resource focus, performance result, leadership, service system design, strategic planning, and information system.Conclusion: TQM with the adaptation of MBCfPE criteria improves the organization's performance and serves as a strategic component in assessing and implementing sustainability change. The findings of this study can be used by CEOs of independent nursing practices for continuous improvement. In addition, the results serve as a basis for the ministry of health for accreditation to ensure the high quality of health care services.

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Hospital’s Performance with Malcolm Baldrige Method

Cited by 2 publications

References 9 publications

Performance Measurement Analysis Based on Baldrige Excellence Framework in Palm Oil Company

Performance Measurement Analysis Based on Baldrige Excellence Framework in Palm Oil Company

Assessment of the quality of independent nursing practice in Indonesia based on total quality management indicators

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