Hospital consultants breaking bad news with simulated patients: An analysis of communication using the Roter Interaction Analysis System

Time, space and technology in radiotherapy departments: how do these factors impact on patients' experiences of radiotherapy?

“…; Vail et al . ). We know from work in other settings that hospital design features and spatial layout can enhance comfort and communication (Rollins ).…”

“…The radiation therapy department had spatial features that impeded in-depth interactions between RTs and their patients, and did not provide an opportunity for the patients to ask questions, which is considered necessary when communicating about clinical issues, and providing psychosocial support (Goffman 1959(Goffman , 1963O'connor et al 2011;Vail et al 2011). We know from work in other settings that hospital design features and spatial layout can enhance comfort and communication (Rollins 2009).…”

Meaningful shared decision‐making: complex process demanding cognitive and emotional skills

“…Can simulation‐based training improve the practice of SDM? Simulation‐based learning with debriefing reflection is useful for teamwork and communication skills, can elicit authentic physician behaviours, and is effective to teach and evaluate clinicians' competence for difficult conversations . Simulation exercises demonstrate clinicians' variability for identical cases in the process of relationship building and allow exploring strategies for collaboration and counseling—what physicians say, how they say it and why.…”

“…Sources: Hargraves et al, 55 Nicolai et al, 58 Brezis et al, 75 Tsulukidze et al, 76 Barr et al, 77 Almario et al, 78 Little et al, 79 and Krupat et al 80 is useful for teamwork and communication skills, 83 can elicit authentic physician behaviours, 84 and is effective to teach and evaluate clinicians' competence for difficult conversations. 85,86 Simulation exercises demonstrate clinicians' variability for identical cases in the process of relationship building 87 and allow exploring strategies for collaboration and counseling-what physicians say, how they say it and why. Simulation exercises, with reflection and feedback on listening skills, may help manage physician's overconfidence, which, as discussed earlier, interferes with optimal SDM.…”

Do community pharmacists actively engage elderly patients in the dialogue? Results from pharmaceutical care consultations

“…This is quite useful, knowing how important listening to patients is when providing effective counselling and care. Actually, pharmacists in the present study produced more utterances focusing on patients' activation and engagement than, for instance, some medical specialists (15.0% vs. 13.0%) . Nevertheless, and despite the balanced exchange in PCCs, it was possible to identify some limitations in terms of patient participation in the dialogue.…”