Happiness and high reliability develop affective trust in in-vehicle agents

Abstract

The advancement of Conditionally Automated Vehicles (CAVs) requires research into critical factors to achieve an optimal interaction between drivers and vehicles. The present study investigated the impact of driver emotions and in-vehicle agent (IVA) reliability on drivers’ perceptions, trust, perceived workload, situation awareness (SA), and driving performance toward a Level 3 automated vehicle system. Two humanoid robots acted as the in-vehicle intelligent agents to guide and communicate with the drivers during the experiment. Forty-eight college students participated in the driving simulator study. The participants each experienced a 12-min writing task to induce their designated emotion (happy, angry, or neutral) prior to the driving task. Their affective states were measured before the induction, after the induction, and after the experiment by completing an emotion assessment questionnaire. During the driving scenarios, IVAs informed the participants about five upcoming driving events and three of them asked for the participants to take over control. Participants’ SA and takeover driving performance were measured during driving; in addition, participants reported their subjective judgment ratings, trust, and perceived workload (NASA-TLX) toward the Level 3 automated vehicle system after each driving scenario. The results suggested that there was an interaction between emotions and agent reliability contributing to the part of affective trust and the jerk rate in takeover performance. Participants in the happy and high reliability conditions were shown to have a higher affective trust and a lower jerk rate than other emotions in the low reliability condition; however, no significant difference was found in the cognitive trust and other driving performance measures. We suggested that affective trust can be achieved only when both conditions met, including drivers’ happy emotion and high reliability. Happy participants also perceived more physical demand than angry and neutral participants. Our results indicated that trust depends on driver emotional states interacting with reliability of the system, which suggested future research and design should consider the impact of driver emotions and system reliability on automated vehicles.

Emotion GaRage Vol. IV: Creating Empathic In-Vehicle Interfaces with Generative AIs for Automated Vehicle Contexts

“…Considering not only their navigational capabilities but also the nuances of interaction between occupants and vehicles is critical. An emotionally intelligent in-vehicle system can provide a more personalized [2] and reassuring user experience [1], contributing significantly to building trust [7,12], a crucial factor in the widespread acceptance of automated vehicles. Therefore, the emotion-aware design of invehicle agents in AVs is not a luxury, but a necessity, because it is an important aspect that can substantially enhance user experience, safety, and trust in this new technology.…”