volume 34, issue 4, P337-356 2018
DOI: 10.17576/jkmjc-2018-3404-20
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Abstract: Indonesia is the largest social media market in Southeast Asia with approximately 79 million active users. Since 2015, government agencies have been actively using social media as one of their communication channels. This study aims to analyse whether the advent of communication technologies of social media has made Indonesia government to perform a long-term two-way communication with the citizens. The social network analysis (SNA) method was used to analyse four types of government-citizens' conversations on…

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