Goal setting via videoconferencing

Wegge, Jürgen; Bipp, Tanja; Kleinbeck, Uwe

doi:10.1080/13594320601125567

Cited by 26 publications

(11 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…For videoconferences, only few data are available but most researchers (e.g. Short et al , 1976; Wegge, Bipp, & Kleinbeck, 2007) reported high values close to ftf‐communication.…”

Section: Potential Effects Of Videoconferencing In Call Centre Workmentioning

confidence: 99%

Customer-induced stress in call centre work: A comparison of audio- and videoconference

Wegge

Vogt

Wecking

2007

Journal of Occupational and Organizational Psychology

Self Cite

View full text Add to dashboard Cite

Call centre work was simulated in an experiment with 96 experienced call centre agents. The experimental design comprised two factors. First, agents communicated with customers either via phone, pc‐videoconference or pc‐videoconference with additional instructions increasing time pressure. The second experimental factor varied customer behaviour: half of the customers were friendly whereas the other half were rude. Several indicators of strain (e.g. emotional dissonance, tiredness) were assessed by self‐reports. Moreover, the levels of immunoglobulin A (IgA) in salvia were determined at three sampling points and specific behaviours of agents (e.g. smiling to customers) were assessed using video data. It was found that unfriendly customer behaviour led to more strain and lower call performance than friendly customer behaviour. Inducing time pressure increased IgA‐levels and reduced talking‐time with customers. However, contrary to the expectations, the availability of video data did not enhance strain of agents. Instead, it was found that videoconferencing increased activation of agents if customers were friendly. Since higher levels of activation can counteract boredom and because customers often prefer to see their service providers, adding videoconference facilities in call centres seem to be a fruitful way of enriching routine call centre work.

show abstract

“…For videoconferences, only few data are available but most researchers (e.g. Short et al , 1976; Wegge, Bipp, & Kleinbeck, 2007) reported high values close to ftf‐communication.…”

Section: Potential Effects Of Videoconferencing In Call Centre Workmentioning

confidence: 99%

Customer-induced stress in call centre work: A comparison of audio- and videoconference

Wegge

Vogt

Wecking

2007

Journal of Occupational and Organizational Psychology

Self Cite

View full text Add to dashboard Cite

show abstract

“…First, coaches apply goal‐setting: Well established as a technique of performance improvement (e.g., Locke & Latham, , ; Morisano, Hirsh, Peterson, Pihl, & Shore, ; Wegge, Bipp, & Kleinbeck, ). Second, goals generally feature activities undertaken whilst at work, promoting experiential forms of practice and learning (e.g., Kolb, ).…”

Section: Introductionmentioning

confidence: 99%

The effectiveness of workplace coaching: A meta‐analysis of learning and performance outcomes from coaching

Jones

Woods

Guillaume

2015

J Occupat & Organ Psyc

403

385

View full text Add to dashboard Cite

This study presents a meta-analysis synthesizing the existing research on the effectiveness of workplace coaching. We exclusively explore workplace coaching provided by internal or external coaches and therefore exclude cases of manager-subordinate and peer coaching. We propose a framework of potential outcomes from coaching in organizations, which we examine meta-analytically (k = 17). Our analyses indicated that coaching had positive effects on organizational outcomes overall ( = 0.36), and on specific forms of outcome criteria (skillbased  = 0.28, affective  = 0.51; individual-level results  = 1.24). We also examined moderation by a number of coaching practice factors (use of multi-source feedback; type of coach; coaching format; longevity of coaching). Our analyses of practice moderators indicated a significant moderation of effect size for type of coach (with effects being stronger for internal coaches compared to external coaches) and use of multi-source feedback (with the use of multisource feedback resulting in smaller positive effects). We found no moderation of effect size by coaching format (comparing face-to-face, with blended face-to face and e-coaching) or duration of coaching (number of sessions or longevity of intervention). The effect sizes give support to the potential utility of coaching in organizations. Implications for coaching research and practice are discussed.Keywords: Coaching; Coaching Effectiveness; Learning and Performance; Meta-analysis Effectiveness of Workplace Coaching 3 Practitioner Points  Our meta-analysis supports the positive effects of workplace coaching as an approach to employee learning and development in organizations, with a variety of criteria  Our findings indicate that coaching was more effective when conducted by internal coaches and when multi-source feedback was excluded  Workplace coaching was effective whether conducted face-to-face or using blended techniques (i.e. blending face-to-face with e-coaching). The Effectiveness of Workplace Coaching: A Meta-analysis of Learning and Performance Outcomes from CoachingIs workplace coaching effective in terms of delivering individual learning and development, and improvements in performance and results for organizations? Despite the huge growth in the use of coaching as a strategy for employee learning and development (ICF, 2012), there remains a paucity of scientific evidence examining its benefits for organizations, coupled with a generally poor specification of the types of outcomes that can be expected from coaching.In this study, we report a meta-analysis of the effects of coaching on performance, and other learning and development outcome criteria. We also examine moderators of these effects, focusing on the techniques and features of specific coaching interventions. Our systematic review of studies evaluating the benefits of coaching in organizations advances the literature in three main ways. First, we address problems of criterion specification in the coaching literature by proposing and examini...

show abstract

“…Such alignment provides participants a sense of voice, which can inform team leaders about their crews' aspirations without undermining team leaders' formal authority. Extant research also shows that such participative approach results in higher levels of social support and collective performance in both face-to-face and virtual work environments (Picazo, Gamero, Zornoza, & Peiró, 2015;Wegge, Bipp, & Kleinbeck, 2007).…”

Section: The Social Identity Modulementioning

confidence: 96%

Coping in the final frontier: An intervention to reduce spaceflight-induced stress

Monzani¹,

Kożusznik²,

Ripoll³

et al. 2019

Psychologica

View full text Add to dashboard Cite

A navegação consulta e descarregamento dos títulos inseridos nas Bibliotecas Digitais UC Digitalis, UC Pombalina e UC Impactum, pressupõem a aceitação plena e sem reservas dos Termos e Condições de Uso destas Bibliotecas Digitais, disponíveis em https://digitalis.uc.pt/pt-pt/termos. Conforme exposto nos referidos Termos e Condições de Uso, o descarregamento de títulos de acesso restrito requer uma licença válida de autorização devendo o utilizador aceder ao(s) documento(s) a partir de um endereço de IP da instituição detentora da supramencionada licença. Ao utilizador é apenas permitido o descarregamento para uso pessoal, pelo que o emprego do(s) título(s) descarregado(s) para outro fim, designadamente comercial, carece de autorização do respetivo autor ou editor da obra. Na medida em que todas as obras da UC Digitalis se encontram protegidas pelo Código do Direito de Autor e Direitos Conexos e demais legislação aplicável, toda a cópia, parcial ou total, deste documento, nos casos em que é legalmente admitida, deverá conter ou fazer-se acompanhar por este aviso.Coping in the final frontier: an intervention to reduce spaceflight-induced stress Autor(es): AbstractResearch in human spaceflight has extensively documented how microgravity environments, such as spaceflight across Low Earth Orbit (LEO), affects astronauts' and Spaceflight Participants' emotions. However, a more refined understanding of this topic will become especially relevant as national and international space agencies increase the duration of manned space missions, and as the private sector fully enters the aerospace arena. In this paper, we analyze the strengths and weaknesses of the four main types of interventions for dealing with the stressors associated with human spaceflight (i.e., ergonomic, physiological, psychological, and psychosocial), and then elaborate on a psychosocial intervention 1 The authors would like to thank Prof. Dr. E. Messerschmid and his team at the Institut für Raumfahrtsysteme (Stuttgart University), for the opportunity to take part in 2008's Space Station Design Workshop (SSDW), held at ESA ESTEC. Discussions with Dr. Messerschmid and Massimo Bandecci (ESA CDF) sparked the idea for the present paper. We would also like to thank Dr. Marisha McAuliffe (Queensland University of Technology) and Bart Van Hove for their insightful comments on earlier version of this paper.grounded on evidence-based interventions across several fields of psychological research. Among the components of such interventions, we recommend adopting advanced stress coping strategies, developing emotional and intercultural competencies and crafting a shared social identity among crew members. Our proposed intervention aims to enhance the efficacy of social support as a key coping mechanism and applies to crewmembers and spaceflight participants of diverse cultural backgrounds who, most likely, will work using computer-mediated communication (CMC).

show abstract

Goal setting via videoconferencing

Cited by 26 publications

References 21 publications

Customer-induced stress in call centre work: A comparison of audio- and videoconference

Customer-induced stress in call centre work: A comparison of audio- and videoconference

The effectiveness of workplace coaching: A meta‐analysis of learning and performance outcomes from coaching

Coping in the final frontier: An intervention to reduce spaceflight-induced stress

Contact Info

Product

Resources

About