Over the years, the IT Help Desk at the University of West Florida has evolved from a small student only operation to a robust 24/7 support center manned by certified help desk analysts. The current configuration of the help desk is the result of multiple transformations made to ensure our survival and to capitalize on strategic opportunities. Daily briefings combined with lead analysts in a highly team-oriented environment, allow help desk staff and student employees to move customer issues through a distrib…
scite is a Brooklyn-based startup that helps researchers better discover and evaluate scientific articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by researchers from dozens of countries and is funded in part by the National Science Foundation and the National Institute of Drug Abuse of the National Institutes of Health.