DOI: 10.24251/hicss.2018.136
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Abstract: Digitalization in the public sector is growing to also include areas such as social care. We investigate the digital service innovation process within home care services in a Danish municipality. Inspired by theory on social materiality, we argue for an approach to digital service innovation within social care as an ongoing and entangled development of human and technological resources. We take an abductive approach as we combine theory on socialmateriality and digital service innovation with empirical insight…

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