2020
Abstract: Debt advice, as a neoliberal variant of social welfare in the UK, highlights the introduction and repercussions of approaches to welfare that encourage, and/or rely on, financial speculation. Since the 1990s, senior managers in the debt advice sector have anticipated funding cuts by advocating cooperation with the financial industry, implying a financialised concept of social welfare that valorises the redistribution of opportunities to speculate, rather than that of wealth. Yet following cuts, 'front-line' de…
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Cited by 1 publication
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References 27 publications
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“…What is more, like the old paternalistic order whose moral authority was being threatened by the introduction of market-capitalism in 18th-century England, so today’s frontline workers are negotiating complex struggles as the last de facto guardians of a shrinking welfare state. My analysis shows how frontline workers shift between enabling support by mediating, translating and advocating on behalf of those more vulnerable than themselves, and acting as gatekeepers of pressured resources in other situations, thus also invoking hierarchies of ‘deservingness’ (Davey, 2020; Pusceddu, 2020) that turn them into the very agents of ‘social control’ (Higgins, 1980) that they often reject. It is precisely these tensions that are central to the moral economy of frontline work, revealing broader contradictions between an ideal of citizenship that sees the provision of welfare as a basic social right and a more selective needs-based conception in neo-liberal Britain today.…”
Section: The Moral Economy Of Frontline Work: Conceptualising the Ethmentioning
confidence: 99%
“…What is more, like the old paternalistic order whose moral authority was being threatened by the introduction of market-capitalism in 18th-century England, so today’s frontline workers are negotiating complex struggles as the last de facto guardians of a shrinking welfare state. My analysis shows how frontline workers shift between enabling support by mediating, translating and advocating on behalf of those more vulnerable than themselves, and acting as gatekeepers of pressured resources in other situations, thus also invoking hierarchies of ‘deservingness’ (Davey, 2020; Pusceddu, 2020) that turn them into the very agents of ‘social control’ (Higgins, 1980) that they often reject. It is precisely these tensions that are central to the moral economy of frontline work, revealing broader contradictions between an ideal of citizenship that sees the provision of welfare as a basic social right and a more selective needs-based conception in neo-liberal Britain today.…”
Section: The Moral Economy Of Frontline Work: Conceptualising the Ethmentioning
confidence: 99%
“…But what was presented as a necessary, morally justified form of crisis management also constituted what Higgins (1980) called a form of social control. Thus, whether or not this was intentional, the hierarchies of deservingness established by frontline workers also acted to reinforce a neo-liberal mantra of ‘active citizenship’ (Reeves and Loopstra, 2017; Rose et al, 2006) which sees those unable to stand on their own feet potentially as ‘undeserving’ of welfare support (Davey, 2020; Howe, 1990; Muehlebach, 2016). This also meant that potentially the most vulnerable clients, such as those suffering from drug addictions, long-term welfare dependence or without a fixed address, might be falling through the gaps.…”
Section: Model Customers and Their Counterparts: Allocating Scarce Rementioning
confidence: 99%
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