“…as identified in the importance cluster report (see appendix), average ratings (4.72) make this cluster the most important of the six clusters. The relative importance of this cluster and the individual statements contained within this cluster are consistent with the widespread value generally placed on system of care principles, which are reflected in these statements (hoagwood et al, 2007;Munson, hussey, stormann, & King, 2009). These statements also share a common goal of supporting family empowerment, which has been linked to higher retention and effective service use as well as parent knowledge and self-efficacy, all of which are important priorities for service providers (hoagwood, 2005).…”