Factors Affecting Mobile Payment Adoption Intention: An Indian Perspective

Shankar, Amit; Datta, Biplab

doi:10.1177/0972150918757870

Cited by 222 publications

(226 citation statements)

References 66 publications

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“…Subjective norm refers to “the perceived social pressure to perform or not to perform the behavior” (Ajzen, , p.188). The individual perceived opinions of friends, peers, family, reference groups, and society play a crucial role in the adoption of new technology (Han et al, ; Shankar & Datta, ). Subjective norm is the function of an individual's normative belief about what society thinks about what one should (and should not) do (Ajzen and Fishbein, 1988).…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

“…Subjective norm refers to "the perceived social pressure to perform or not to perform the behavior" (Ajzen, 1991, p.188). The individual perceived opinions of friends, peers, family, reference groups, and society play a crucial role in the adoption of new technology (Han et al, 2010;Shankar & Datta, 2018 (Ajzen and Fishbein, 1988). The extant literature continues to hold subjective norm as a major determinant of adoption intention in various contexts (Baker, Al-Gahtani, & Hubona, 2007;Han et al, 2010;Hsieh, 2015;Lam & Hsu, 2006;Oh & Hsu, 2001).…”

Section: Subjective Normsmentioning

confidence: 99%

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Exploring the enablers and inhibitors of electric vehicle adoption intention from sellers' perspective in India: A view of the dual‐factor model

Shankar

Kumari

2019

J of Philanthropy and Mktg

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The electric vehicle (EV) is a crucial innovation with the potential to lower greenhouse gas emissions and help reduce the causes of climate change. Despite their multiple benefits, EVs are selling lower numbers than would be expected, seeming to require more positive intent from their sellers to increase the pace of EV adoption. Hence, this study explores the enablers and inhibitors of EV adoption intention from the sellers' perspective using a dual‐factor model. The extended theory of planned behavior has been used to explore the enablers, whereas the status quo bias theory has been used to explore the inhibitors of EV adoption. The results indicate that attitude, subjective norm, perceived behavioral control, environmental concern, and perceived corporate social responsibility obligation have significant positive impacts on intention to adopt EVs. However, regret avoidance, inertia, perceived threat, and perceived value have significant impacts on the resistance to adopt EVs. This study enriches the literature related to intention and resistance to adopt green technology and also provides several suggestions to marketers for increasing the pace of EV adoption.

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Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Section: Subjective Normsmentioning

confidence: 99%

Exploring the enablers and inhibitors of electric vehicle adoption intention from sellers' perspective in India: A view of the dual‐factor model

Shankar

Kumari

2019

J of Philanthropy and Mktg

Self Cite

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“…Mani and Chouk (2017) believed that perceived novelty influences negatively on customer acceptance of smart products. However, prior and recent studied often considered the novelty as a factor that has a positive impact on customer acceptance level (Del Giudice & Pascucci, 2010;Pantano & Di Pietro, 2012;Shankar & Datta, 2018). Hence, According to the Diffusion of Innovation Theory (DOI), the present study proposes the positive and significant relationship between novelty and customers' acceptance level of smart restaurant services.…”

Section: Novelty and Customers' Acceptance Levelmentioning

confidence: 83%

Customers’ Acceptance Level Of Smart Restaurant Services In Penang

Lim¹,

Jaafar²,

Jalali³

et al. 2019

The European Proceedings of Multidisciplinary Sciences

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Nowadays, the world is changing rapidly, with innovative technology, a new set of challenges need to be considered and addressed. The discussions about using technology in restaurants and food service sector only cover some of the main topics such as information system management and integration, automation, data analytics, and guest-facing technology. However, despite the positive prospects of smart technology in the hospitality industries, they have not been adopted widely in Food and Beverage (F&B) sectors in some Asian or Middle Eastern countries. This study aims to investigate the core motivations for adopting smart restaurant services in developing countries such as Malaysia. The purpose of this study is to explore the relationship between the predictors' variables such as perceived cost, perceived enjoyment, novelty, and customers' acceptance level of smart restaurant services as a dependent variable. A research framework is developed based on the extended Technology Acceptance Model (TAM) and Diffusion of Innovation Theory (DOI). The quantitative research approach was applied to the empirical part of this study to test the conceptual model. Therefore, to achieve this purpose, a survey was conducted in Penang, Malaysia. The data was collected from 150 respondents and analysed by SPSS statistical software. The research results indicate that perceived enjoyment (PE) is the most significant predictor in customers' acceptance of a smart restaurant which is followed by perceived cost (PC). However, Implications of the findings is relevant and helpful to both academia and F&B operators along with future research opportunities with an industrial standard for restaurant entrepreneurs.

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“…Mobile devices encompass cell and smartphones, tablets and iPad. The M-payment system technology offersservice providers and consumersa secure universal financial transaction platform from transaction initiation, to authorization, and confirmation (29). The M-Payment service transaction and confirmation terminals model include; Short message service (SMS), unstructured supplementary service data (USSD), the wireless application protocol (WAP) and mobile wallet and near field communication (NFC).…”

Section: Review Of Literaturementioning

confidence: 99%

“…Self-efficacy measures the extent an individual relies on a specific set of skills and abilities to execute and achieve a specific objective (29). (24) opined that there is a positive and significant nexus between ease of use, self-efficacy, and consumer intention to adopt new mobile technology.…”

Section: A Self-efficacymentioning

confidence: 99%

Current and Potential Users Adoption of Mobile Payment Technology in Nigeria

Prince*,

Samuel,

Jack

et al. 2019

IJRTE

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Mobile technology advancement has significantly transformed the functionality of smartphones, into a one-stopshop from conventional communication to wireless technology for purchase and transactions through mobile payment technology. The bond between the smartphone and the users in recent times has increasingly replaced the bond between the physical money wallet and the owner. Necessitating the need to adopt mobile payment service technology. Most empirical studies focus on single users in Europe, Asia, America among others, developing constructs that work in these technologically advanced nations. This study examines the impact of current users of mobile payment technology on potential user’sadoption in Nigeria. Developing constructs factors that impact on an individual’s intention to adopt m-payment technology services. The construct tests the behavioral intention of 40 current users and 330 potential users. The results revealed that 11% risk, 35% trust, 48% ease of use, 52% usefulness, 10% personal innovation and cost significantly influenced current users’ intentions while 27% Subjective norms, 34% self-efficacy, 10% personal innovation and cost, 35% trust, 11% risk and 52% usefulness serves as a stimulus to potential users’ intentions to adopt mpayment service in Nigeria. Recommendation there is need to integrate the construct into the strategies designed to promote the service adoption in Nigeria for future marketsby managers and mobile App developers in Nigeria.

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Factors Affecting Mobile Payment Adoption Intention: An Indian Perspective

Cited by 222 publications

References 66 publications

Exploring the enablers and inhibitors of electric vehicle adoption intention from sellers' perspective in India: A view of the dual‐factor model

Exploring the enablers and inhibitors of electric vehicle adoption intention from sellers' perspective in India: A view of the dual‐factor model

Customers’ Acceptance Level Of Smart Restaurant Services In Penang

Current and Potential Users Adoption of Mobile Payment Technology in Nigeria

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