Face-to-face communication between patients and family physicians in Canada: A scoping review

Armas, Alana; Meyer, Samantha B.; Corbett, Kitty; Pearce, Alex R.

doi:10.1016/j.pec.2017.11.008

Cited by 13 publications

(4 citation statements)

References 111 publications

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“…Communicating this type of news must involve the health team, as each profession has specific duties and skills. It is worth noting that the effectiveness of the communication process depends on the link between those involved and on the professional's sensitivity to manage each situation; it also depends on cultural, social, educational and family contexts (2)(3)(4) .…”

Section: Introductionmentioning

confidence: 99%

Communication of bad news in pediatrics: integrative review

et al. 2020

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Objectives: to identify the scientific evidence of the elements of communication in the process of communicating bad news in pediatrics. Methods: integrative review searched in the LILACS, PubMed and WoS databases. Primary studies in Portuguese, Spanish or English were included. Results: the evidence from the 40 studies were organized according to the elements of communication: sender (family and/or professional), receiver (family and/or child), message (bad or difficult news about diagnosis/prognosis; empathetically, honestly, objective, hopeful and available), channel (materials, quality, quantity and pace), context and effects (social and emotional changes), noise (feelings and language) and failures (silencing and misleading information). Conclusions: there is a need to prepare the institution and team, as well as the family and the child, in order to promote co-responsibility in this process, to minimize suffering and communication noise and to avoid failures, recognizing the child’s right to know their condition.

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Section: Introductionmentioning

confidence: 99%

Communication of bad news in pediatrics: integrative review

et al. 2020

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“…Although several studies have examined communication problems between patients and physicians in particular (e.g., Armas et al, 2017), very few have examined communication problems between caregivers and the range of health personnel with whom caregivers interact. As well, although the relative health status of members of official minority language groups in Canada has been studied (e.g., Bouchard & Desmeules, 2013), very few have provided empirical investigations of the communication by health care providers with minority language groups.…”

Section: Discussionmentioning

confidence: 99%

Language Related Difficulties Experienced by Caregivers of English-Speaking Seniors in Quebec

Sanderson¹

2020

SAGE Open

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Little research has examined communication problems between speakers of official minority languages (patients or caregivers) and health care providers. The objective of this research was to identify the types of issues experienced by English-speaking caregivers of seniors in Quebec, as they interact with French-speaking health care providers. The majority of the caregivers interviewed indicated that they were satisfied with physicians’ interaction with the seniors they cared for. However, problems included health care providers who do not or who refuse to speak English, hospice personnel with insufficient English, anxiety about speaking to personnel in French, traveling to receive services in English, acting as an informal interpreter, receiving written documents in French, scheduling appointments through French-only phone systems or receptionists, and discrimination. The main finding is that in Quebec, language asymmetry might create additional stresses for an English-speaking caregiver, who is already likely to be stressed because of their caregiver role.

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“…Humanist doctors have an advantage in that they can apply principles of communication (Grech, 2020;Roborgh, 2018). Medical professionals must establish good interpersonal relationships (Al-Hemiary et al, 2020;Armas et al, 2018;Wu et al, 2021). Ideally, a doctor is proficient in dealing with various physical and non-physical ailments and knowing the patient's feelings and thoughts.…”

Section: Introductionmentioning

confidence: 99%

Improving the communication ethics of dental students through learning about local culture

Rosa

Olivia

Yasmadi³

et al. 2022

CJES

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Dental students must communicate empathetically by paying attention to local cultural values. This article investigates the relationship between studying local culture and interest in developing sympathetic communication. This study uses a qualitative method. Ninety-six dental students were selected as respondents. Primary data comes from student responses and screenshots of learning materials collected through online questionnaires. The results showed that there had been an increase in the knowledge of dental students to develop sympathetic communication by paying attention to the values of local cultural wisdom. Students' responses to learning local culture are divided into three groups: (a) respondents who think that professional dentists must have cultural intelligence in building communication; (b) respondents who think that cultural knowledge is relevant to the social field; and (c) respondents who stated that cultural intelligence could be correlated with various aspects of life. This study provides a basis for designing similar curricula in other universities. Keywords: Communication, etiquette, humanist dentist, learning, local culture.

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Face-to-face communication between patients and family physicians in Canada: A scoping review

Cited by 13 publications

References 111 publications

Communication of bad news in pediatrics: integrative review

Communication of bad news in pediatrics: integrative review

Language Related Difficulties Experienced by Caregivers of English-Speaking Seniors in Quebec

Improving the communication ethics of dental students through learning about local culture

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