Face and politeness in pharmacist-physician interaction

Direct observation of telephone communication between community pharmacies and prescribers in New Zealand

“…These longer calls were often a function of multiple waits and talking with other staff before reaching the prescriber, rather than long discussions with the prescriber, though there were a few calls where the interaction with the prescriber was long. Despite prior research with hypothetical communication suggesting that communicating with prescribers may be difficult 6,7 , this study suggests that one of the most challenging parts of communicating with a prescriber is getting through to the prescriber. Publisher's version available at https://doi.org/10.1007/s11096-018-0687-8 (Accepted version 29 June 2018) -10…”

Direct observation of telephone communication between community pharmacies and prescribers in New Zealand

“…These longer calls were often a function of multiple waits and talking with other staff before reaching the prescriber, rather than long discussions with the prescriber, though there were a few calls where the interaction with the prescriber was long. Despite prior research with hypothetical communication suggesting that communicating with prescribers may be difficult 6,7 , this study suggests that one of the most challenging parts of communicating with a prescriber is getting through to the prescriber. Publisher's version available at https://doi.org/10.1007/s11096-018-0687-8 (Accepted version 29 June 2018) -10…”

Direct observation of telephone communication between community pharmacies and prescribers in New Zealand

“…These longer calls were often a function of multiple waits and talking with other staff before reaching the prescriber, rather than long discussions with the prescriber, though there were a few calls where the interaction with the prescriber was long. Despite prior research with hypothetical communication suggesting that communicating with prescribers may be difficult 6,7 , this study suggests that one of the most challenging parts of communicating with a prescriber is getting through to the prescriber. …”

Negotiating inter‐professional interaction: playing the general practitioner‐pharmacist game

“…Similar themes have emerged in Lambert's (1996) work on face and politeness between physicians and pharmacists. Using hypothetical scenarios, Lambert compared the level of politeness pharmacists employed when writing both a drug recommendation and reporting an allergy to a doctor.…”

Direct observation of telephone communication between community pharmacies and prescribers in New Zealand

“…These longer calls were often a function of multiple waits and talking with other staff before reaching the prescriber, rather than long discussions with the prescriber, though there were a few calls where the interaction with the prescriber was long. Despite prior research with hypothetical communication suggesting that communicating with prescribers may be difficult 6,7 , this study suggests that one of the most challenging parts of communicating with a prescriber is getting through to the prescriber. Publisher's version available at https://doi.org/10.1007/s11096-018-0687-8 (Accepted version 29 June 2018) -10…”

Direct observation of telephone communication between community pharmacies and prescribers in New Zealand

“…These longer calls were often a function of multiple waits and talking with other staff before reaching the prescriber, rather than long discussions with the prescriber, though there were a few calls where the interaction with the prescriber was long. Despite prior research with hypothetical communication suggesting that communicating with prescribers may be difficult 6,7 , this study suggests that one of the most challenging parts of communicating with a prescriber is getting through to the prescriber. …”

Negotiating inter‐professional interaction: playing the general practitioner‐pharmacist game

“…Similar themes have emerged in Lambert's (1996) work on face and politeness between physicians and pharmacists. Using hypothetical scenarios, Lambert compared the level of politeness pharmacists employed when writing both a drug recommendation and reporting an allergy to a doctor.…”

Direct observation of telephone communication between community pharmacies and prescribers in New Zealand

“…These longer calls were often a function of multiple waits and talking with other staff before reaching the prescriber, rather than long discussions with the prescriber, though there were a few calls where the interaction with the prescriber was long. Despite prior research with hypothetical communication suggesting that communicating with prescribers may be difficult 6,7 , this study suggests that one of the most challenging parts of communicating with a prescriber is getting through to the prescriber. Publisher's version available at https://doi.org/10.1007/s11096-018-0687-8 (Accepted version 29 June 2018) -10…”

Direct observation of telephone communication between community pharmacies and prescribers in New Zealand

“…These longer calls were often a function of multiple waits and talking with other staff before reaching the prescriber, rather than long discussions with the prescriber, though there were a few calls where the interaction with the prescriber was long. Despite prior research with hypothetical communication suggesting that communicating with prescribers may be difficult 6,7 , this study suggests that one of the most challenging parts of communicating with a prescriber is getting through to the prescriber. …”

Negotiating inter‐professional interaction: playing the general practitioner‐pharmacist game

“…Similar themes have emerged in Lambert's (1996) work on face and politeness between physicians and pharmacists. Using hypothetical scenarios, Lambert compared the level of politeness pharmacists employed when writing both a drug recommendation and reporting an allergy to a doctor.…”