“…Research has also identified that different e-portfolio systems vary in terms of level of robustness, ease of control, flow of information, and user interface (Balaban & Bubas, 2010;Buzzetto-More & Sweat-Guy, 2007;Shroff et al, 2011;Swan, 2009). In addition, users can be easily frustrated and discouraged when faced with a problematic user interface or ineffective technology system (Redmond, Devine, & Basson, 2014;San Jose & Kelleher, 2009). Student perspectives are often left out in higher education change management (Deneen, Brown, Bond, & Shroff, 2013).…”