Explaining resistance intention towards mobile HRM application: the dark side of technology adoption

Shankar, Amit; Nigam, Achint

doi:10.1108/ijm-03-2021-0198

Cited by 24 publications

(28 citation statements)

References 72 publications

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“…In the existing literature, majority of the studies attempts to investigate why consumer share personal information. However, attempts were made to investigate the dark side of stakeholder reaction (Shankar and Nigam, 2022) but studies overlook the negative impact of customer information disclosure intention. Hence, it is interesting to investigate how privacy concerns might backfire in adoption as the usage of smartphones.…”

Section: Future Research Agendamentioning

confidence: 99%

Consumer privacy in smartphones: a systematic literature review

R.,

Shome,

Shankar

et al. 2023

JCM

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Purpose This study aims to provide a systematic review of consumer privacy literature in the context of smartphones and undertake a comprehensive analysis of academic research on this evolving research area. Design/methodology/approach This review synthesises antecedents, consequences and mediators reported in consumer privacy literature and presents these factors in a conceptual framework to demonstrate the consumer privacy phenomenon. Findings Based on the synthesis of constructs reported in the existing literature, a conceptual framework is proposed highlighting antecedents, mediators and outcomes of experiential marketing efforts. Finally, this study deciphers overlooked areas of consumer privacy in the context of smartphone research and provides insightful directions to advance research in this domain in terms of theory development, context, characteristics and methodology. Originality/value This study significantly contributes to consumer behaviour literature, specifically consumer privacy literature.

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Section: Future Research Agendamentioning

confidence: 99%

Consumer privacy in smartphones: a systematic literature review

R.,

Shome,

Shankar

et al. 2023

JCM

Self Cite

View full text Add to dashboard Cite

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“…The barriers, namely, usage, value, risk, image and tradition lead to consumer resistance to the adoption of m-payment services in emerging economies (Ghosh, 2022). One of the key indicators of consumer resistance behaviour on m-payment platforms is sunk cost (Shankar and Nigam, 2022). Consumer resistance and the slow adoption of digital m-payments are caused by security risks, lack of confidence, a lack of comprehensive features, lack of awareness and lack of consumer experience with contactless transactions, as well as infrastructure and consistency issues (Jegerson and Hussain, 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

Assessing factors influencing consumers' non-adoption intention: exploring the dark sides of mobile payment

Behera

Bala

Rana

2022

ITP

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PurposeThe new ways to complete financial transactions have been developed by setting up mobile payment (m-payment) platforms and such platforms to access banking in the financial mainstream can transact as never before. But, does m-payment have veiled consequences? To seek an answer, the research was undertaken to explore the dark sides of m-payment for consumers by extending the theory of innovation resistance (IR) and by measuring non-adoption intention (NAI).Design/methodology/approachThree hundred individuals using popular online m-payment apps such as Paytm, PhonePe, Amazon Pay and Google Pay were surveyed for the primary data. IBM AMOS based structural equation modelling (SEM) was used to analyse the data.FindingsEach m-payment transaction leaves a digital record, making some vulnerable consumers concerned about privacy threats. Lack of global standards prevents consumers from participating in the m-payment system properly until common interfaces are established based on up-to-date standards. Self-compassion (SC) characteristics such as anxiety, efficacy, fatigue, wait-and-see tendencies and the excessive choice of technology effect contribute to the non-adoption of m-payment.Originality/valueThis study proposes a threat model and empirically explores the dark sides of m-payment. In addition, it also unveils the moderator's role of SC in building the structural relationship between IR and NAI.

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“…As a result, marketers attempt to increase user engagement on mobile bookkeeping platforms (Kumari, 2021). However, users resist adopting new technologies, such as mobile accounting platforms, for several reasons (Shankar and Nigam, 2022). For instance, owing to the small screen size, navigation difficulty, lack of connectivity and confusing interface, many users are wary of using mobile bookkeeping applications to access bookkeeping services in an efficient manner (Shankar, 2021).…”

Section: Introductionmentioning

confidence: 99%

Investigating the dark side of mobile bookkeeping applications: a moderated-mediation approach

Kumari

Kumar

2023

VJIKMS

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Purpose This study aims to examine the effect of usage, value, tradition, risk, compatibility and complexity barriers on user resistance to mobile bookkeeping applications. Furthermore, it also explores how the relationship between these barriers and user resistance is mediated by technostress. Finally, the authors analysed the moderating impact of self-efficacy on the mediating effect of technostress between barriers and user resistance. Design/methodology/approach Structured questionnaires were used to obtain data from 325 respondents. A structural equation modelling technique was used to investigate the hypotheses. Findings The findings suggest that usage, risk and tradition barrier has a significantly positive effect on user resistance intention. Also, results suggested that technostress plays an important role in framing customers’ resistance intention. Finally, the mediation effect of technostress between risk barrier and user resistance is higher for users having low levels of self-efficacy compared with users with high levels of self-efficacy. Originality/value The present research enriches the existing literature, especially in the field of mobile bookkeeping applications, user resistance, technostress and innovation resistance theory. It would help bookkeeping application developers design their apps, keeping the major user barriers in mind.

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Explaining resistance intention towards mobile HRM application: the dark side of technology adoption

Cited by 24 publications

References 72 publications

Consumer privacy in smartphones: a systematic literature review

Consumer privacy in smartphones: a systematic literature review

Assessing factors influencing consumers' non-adoption intention: exploring the dark sides of mobile payment

Investigating the dark side of mobile bookkeeping applications: a moderated-mediation approach

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