Abstract:IntroductionDisadvantaged groups in general, and people who use illicit drugs in particular, have consistently been found to mistrust welfare services and service providers. Therefore, knowledge is needed on the relational aspects of service design that facilitate engagement and supportive relationships with disadvantaged consumers.MethodsWe draw on qualitative interviews investigating the experiences of adults with histories of problematic drug use participating in a health justice partnership, to identify fa… Show more
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