volume 19, issue 1, P70-80 2015
DOI: 10.1108/mbe-11-2014-0043
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Stacy Smulowitz

Abstract: Purpose – This study aims to examine the potential for the Performance Prism (Neely et al., 2001) to influence the perceived outcome of a planned organizational change. General Systems Theory (Ruben, 1979; Thayer, 1968; vonBertalanffy, 1975) is used to understand the differences in stakeholder perception throughout the institution. Design/methodology/approach – Thirty-two participants from four educational support service…

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