volume 40, issue 4, P300-309 2018
DOI: 10.1590/2237-6089-2017-0137
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Abstract: Family member satisfaction was high. The need for improvement in aspects related to the infrastructure of services was evident. This paper underlines the importance of continuous and regular evaluations of the services provided, focusing on the satisfaction of users and family members in order to better understand the factors that contribute towards the quality of care provided.

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