volume 13, issue 5, P2989 2021
DOI: 10.3390/su13052989
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Khalid Mahmood, Shakil Ahmad, Shafiq Ur Rehman, Murtaza Ashiq

Abstract: This study was conducted to measure the quality of the college library services in the Punjab Province, Pakistan, using LibQUAL survey. Data were collected from 998 respondents consisting of the college faculty and the students. The study found that none of the service quality attributes and dimensions met the desired expectations of group users as well as individual users. Significant differences in library service quality based on users’ gender, type and academic discipline were identified. This study is hel…

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