2002
DOI: 10.1590/s1413-81232002000300015
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Abstract: O presente estudo consiste em uma avaliação qualitativa de satisfação de usuários em áreas cobertas pelo Programa de Saúde da Família/PSF, situadas em cinco municípios da Bahia. Foram consideradas nesta avaliação as seguintes dimensões: cognitiva, relacional, organizacional e profissional; vistas também sob o ponto de vista das equipes de saúde da família. Tendo em vista as críticas apontadas pela literatura quanto às limitações metodológicas em estudos que avaliam a satisfação de usuários, notadamente vieses … Show more

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Cited by 94 publications
(124 citation statements)
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References 6 publications
(5 reference statements)
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“…Interviewee 6. This aspect was also identified in a study conducted at a FHU in the state of Bahia, where the users pointed out the ease of access "to the professional and to the health care actions when compared to the old model of care" (8) . (8,15) .…”
Section: Access To the Family Health Unit -Expression Of Satisfactionmentioning
confidence: 86%
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“…Interviewee 6. This aspect was also identified in a study conducted at a FHU in the state of Bahia, where the users pointed out the ease of access "to the professional and to the health care actions when compared to the old model of care" (8) . (8,15) .…”
Section: Access To the Family Health Unit -Expression Of Satisfactionmentioning
confidence: 86%
“…Studies (3)(4)(5)(6)(7)(8) on the evaluation of health services, of programs and of specific actions have been produced, however, there is still a scarcity of scientific production focused on user satisfaction concerning the Primary Health Care (PHC) services, especially those related to Family Health (9)(10)(11)(12)(13) , thus, this research can contribute to the reflection and production of knowledge in this field of practice.…”
Section: Introductionmentioning
confidence: 99%
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“…[23][24][25] The subjects' perceptions of primary health care repeated stereotypes associated with this type of health care: little use of technology, not feeling the problem was resolved, offering mainly palliative actions, performed by unskilled practitioners and characterized by simplicity/ lack of treatment resources -a vision which is accompanied by demand for the creation and expansion of outpatient specialties in the primary care network.…”
Section: "The Doctor Touched Her Like This [Makes Gesture Of Two Fi Nmentioning
confidence: 99%
“…Research carried out in family health units found the users to be resistant to adopting criteria for priority in the distribution of appointments. 24,25 Certain regulations for the health care services were considered rigid and seen as "bureaucracy." This emphasises, once again, the stand-off between the logic of supply, defi ned by the services, and users' expectations, which refer to diverse needs.…”
Section: "People Come From As Far As the Countryside (…) When Our Turmentioning
confidence: 99%