Engaging the stakeholders: corporate views and current trends

Corporate Argumentation for Acceptability: Reflections of Environmental Values and Stakeholder Relations in Corporate Environmental Statements

“…Many scholars have stressed the importance of taking stakeholder interests into account (Harvey and Schaefer, 2001;Oxley Green and Hunton-Clarke, 2003;Roome and Wijen, 2006) and instrumental models of stakeholder participation have been developed (see e.g., Grafe-Buckens and Hinton, 1998;Nielsen, 2001;Oxley Green and Hunton-Clarke, 2003). This study was based on different starting points, by studying the language use in corporate argumentation for acceptability.…”

Measuring Stakeholder Integration: Knowledge, Interaction and Adaptational Behavior Dimensions

“…According to Kulkarni (2000), these tools may reduce or eliminate asymmetry of information between the company and its stakeholders (dialog, meetings, environmental or social reports, etc.). The company's practices on these basic components (knowledge, interaction, and adaptation), conditioned by contextual factors, may have different social consequences, such as stakeholder satisfaction, trust, or commitment (Black and Hartel, 2004;Grafé-Buckens and Hinton, 1998;Strong et al, 2001), as well as economic ones, such as the development of other strategic capabilities and performance (Brown, 2003;Burgess et al, 2006;Heugens et al, 2002;Sharma and Vredenburg, 1998). Among the contextual factors which can affect these relationships we include both external (e.g.…”

“…As regards the type of relationship, research works usually distinguish between different forms of interaction between stakeholders and the company: participation, consultation, cooperation and information (Grafé-Buckens and Hinton, 1998;Green and Hunton-Clarke, 2003). The similarity of these terms has meant that they may be used interchangeably.…”

“…The indicators of Stakeholder Interaction include items to evaluate the degree of communication with the stakeholders either directly (Davenport, 1997;Grafé-Buckens and Hinton, 1998;Green and Hunton-Clarke, 2003;Polonsky, 1995;Polonsky and Ottman, 1998;Scholes and Clutterbuck, 1998), or by the supply of information (Grafé-Buckens and Hinton, 1998; Maignan and Ferrell, 2004). The questions also refer to formal or informal stakeholder participation in the company (Conference Board of Canada, 2002;Donaldson and Preston, 1995;Polonsky and Ottman, 1998;Sharma and Vredenburg, 1998), the frequency of these interactions (Maignan and Ferrell, 2004;Polonsky, 1995), and the proactivity of the company in developing relations with their Stakeholders (Clarkson Centre for Business Ethics, 1999;Jergeas et al, 2000).…”

“…Finally, as regards adaptation, the items selected assess the company's willingness to make changes in order to adapt their goals and priorities to their stakeholders (Altman and Petkus, 1994;Grafé-Buckens and Hinton, 1998). Items also evaluate the development of new strategies and practices of communication with the stakeholders to improve the information transmitted to them (Maignan and Ferrell, 2004;Payne and Calton, 2004;Scholes and Clutterbuck, 1998), internal debates and discussion aimed at modifying Stakeholder Integration (Greenley and Foxall, 1998;Iannuzzi, 2000;Maignan and Ferrell, 2004) and the company's assessment of the changes made to adapt to their stakeholders (Conference Board of Canada, 2002;Polonsky, 1995).…”