The term "EI (emotional intelligence)" was first used in 1990 by Salovey and Mayer. EI involves: (1) the ability to perceive accurately, appraise and express emotion; (2) the ability to access and/or generate feelings when they facilitate thought; (3) the ability to understand emotion and emotional knowledge; and (4) the ability to regulate emotions to promote emotional and intellectual growth. Adequate interpersonal skills are an important component of EI. Social skills include: interpersonal behaviors neede…
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