Emotional Experiences and Quality Perceptions of Interactive Products

Mahlke, Sascha; Lindgaard, Gitte

doi:10.1007/978-3-540-73105-4_19

Cited by 23 publications

(34 citation statements)

References 11 publications

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“…Other UX studies of emotions apply SAM to extract emotions during use and with similar findings, see e.g. [2,8].…”

Section: Related Worksupporting

confidence: 63%

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Mind the Gap! Comparing Retrospective and Concurrent Ratings of Emotion in User Experience Evaluation

Bruun

Ahm

2015

Human-Computer Interaction – INTERACT 2015

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“…Other UX studies of emotions apply SAM to extract emotions during use and with similar findings, see e.g. [2,8].…”

Section: Related Worksupporting

confidence: 63%

“…SAM is typically filled in after completing each task in an interaction sequence, see e.g. [7][8][9]. However, very few studies within UX have been engaged with more detailed measurements of emotions [1].…”

Section: Introductionmentioning

confidence: 99%

Mind the Gap! Comparing Retrospective and Concurrent Ratings of Emotion in User Experience Evaluation

Bruun

Ahm

2015

Human-Computer Interaction – INTERACT 2015

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“…(Roto, 2008) gives one example of evaluation, while (Mahlke, 2007) presents a study on evaluation of non-instrumental qualities and emotions; Shen (Shen, 2007) describes intrusive and non-intrusive methods for evaluating information systems.…”

Section: Methodsmentioning

confidence: 99%

Towards designing more effective systems by understanding user experiences

Hooper

2011

SIGWEB Newsl.

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This thesis is about social technologies, user experiences and the problems of creative design. It is motivated by a desire to give people who are offline the access to social technologies that is currently provided via the web. There exist technologicallyoriented approaches to solving this problem, but their focus on technology comes at a cost of neglecting the experiential aspects which motivate the work. This focus can result in systems which are functional but unappealing to (or even unusable by) their target audiences.After describing the motivation for the work, this thesis explains the state of the art and presents an exemplar system built with a technological focus. This thesis then presents Teasing Apart, Piecing Together (TAPT), a Software Engineering design process developed to address this gap in the field of software design. TAPT enables the understanding of user experiences and scaffolds the redesign of these for new contexts.After explaining the TAPT process and how it was built, a three-phase mixed methods evaluation is described. This consists of a large-scale comparative evaluation, an expert review of the outputs of that evaluation and case studies grounded in industrial and academic practice. The results of these evaluations show that TAPT, which can be used in an agile manner, provides a strong analytical framework for understanding experiences and supports the redesign of experiences in new contexts. iv v Contents

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“…The emotional experience is one of the main factors contributing to product experience, including feelings and elicited emotions (Desmet and Hekkert 2007). Emotions are also considered important parts of the user's experience before, during and after interacting with an interactive system (Mahlke and Lindgaard 2007;Mahlke and Thüring 2007). …”

Section: User Experience Dimensionsmentioning

confidence: 99%