Embracing the Self-Service Economy

Castro, Daniel; Atkinson, Robert D.; Ezell, Stephen

doi:10.2139/ssrn.1590982

Cited by 56 publications

(49 citation statements)

References 25 publications

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“…For example, the cost of conducting a bank transaction with a teller in a branch, compared to the cost of an e-banking transaction carried out by the customer. Castro et al (2010) provide estimated cost data: the branch transaction costs around $4.25 and the online transaction around $0.20. Employee productivity improvement statistics also underline the enormous potential of customer SST participation for improving business efficiency.…”

Section: The Rise Of the Self-service Economymentioning

confidence: 99%

‘Consumption as Work’ - Questioning the Meaning of ‘Retirement’ in the Self-Service Economy

Nicholls

2020

Population Ageing

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This article contributes to the establishment of a new perspective in the debate on how to respond to the economic and social challenges of ageing society. It re-examines the productive activity of older people through the lens of the self-service economy and initiates a discussion on how the self-service economy can be leveraged to help deal with some of the challenges created by an ageing population. The article’s main argument is built on the growing importance of self-service and the potential for older consumers to engage in such production/consumption. The substantial efficiency gains surrounding increased levels of self-service are illustrated. The potential of the retired population engaging in self-service and thus dampen the life cycle deficit is highlighted. Self-service activity by older consumers is presented as a type of productive activity and as forming part of older people’s contribution to society. It is argued that the growing self-service nature of consumption brings the meaning of ‘retirement’ even further into question. The policy implications of self-service are explored and a wide range of suggestions for further research areas related to self-service and the older consumer are put forward.

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Section: The Rise Of the Self-service Economymentioning

confidence: 99%

‘Consumption as Work’ - Questioning the Meaning of ‘Retirement’ in the Self-Service Economy

Nicholls

2020

Population Ageing

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“…the emergence of information technology drove sustainable economic growth, stimulating hundreds of thousands of newly created jobs [53], that in caeteris paribus conditions, led to additional job growth in supporting industries for recognizing and evaluating employee benefits [54]. Finally, when innovation generates higher productivity, it also generates increased wages and lower prices, and in caeteris paribus conditions is expanding domestic economic activity and creating jobs [55].…”

Section: Ict Skills Mismatch Guaranteed Minimum Wage and Sme's Compementioning

confidence: 99%

Assuring SME’s Sustainable Competitiveness in the Digital Era. A Labour Policy between Minimum Wage Guaranteed and ICT Skill Mismatch

Avram¹,

Gravili²,

Benvenuto³

et al. 2019

Preprint

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The aim of this paper is to analyze the real impact of ICT skill mismatch on SME’s sustainable competitiveness in presence of minimum wage guaranteed. As part of public policies – the minimum wage need to maintain a balance between increasing employment and not being a burden for the companies, leading them to bankruptcies, especially in times of disruptive change in which economy have to be more resilient. The rapid progress in information and communication technologies has dramatically redefined the rising unemployment as a result of skills mismatch. This paper aims to understand, on one side if, there is a match between the supply demand of ICT skills and how increasingly powerful digital technologies affect skills, jobs, and the demand for human labour. On the other, if increasing productivity and a fair minimum wage could be an integrated approach in stimulating SME’s in increasing sustainable competitiveness.

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“…Self-service technologies have extended beyond the check-in process to regularly contain lost/delayed baggage recovery, various forms of document checks, automated flight rebooking/upgrade notifications, and self-boarding. Self-service is the process by which consumers engage in all or a portion of the provision of a service (Castro et al, 2010). Self-service technologies are a way for consumers to locate desired information or complete various processes electronically without the assistance of staff (Louisa, 2012).…”

Section: Definition Of Self Servicementioning

confidence: 99%

Empirical Analysis of Passenger Self-Service Implementation in Cairo International Airport

Rady¹

2017

International Journal of Heritage, Tourism and Hospitality

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The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An implementing was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Cairo International Airport. As community becomes more customary with new technologies, airlines and airports are using new steps to deliver faster and smother services to airline passengers. This study includes web check-in, mobile phone check-in, check-in kiosks, and personalized check-in methods. Data were collected at Cairo International Airport on several non-sequential days. The results showed that to create satisfaction with the check-in process, e-check-in appears to play an important role as it reduces waiting times. However the new procedures are not trusted completely, so operated check-in steps are still needed. Self-check-in steps appear more important for passengers. Furthermore, web check-in appears to be a more common method, especially for travelers aged 35-44 years.

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Embracing the Self-Service Economy

Cited by 56 publications

References 25 publications

‘Consumption as Work’ - Questioning the Meaning of ‘Retirement’ in the Self-Service Economy

‘Consumption as Work’ - Questioning the Meaning of ‘Retirement’ in the Self-Service Economy

Assuring SME’s Sustainable Competitiveness in the Digital Era. A Labour Policy between Minimum Wage Guaranteed and ICT Skill Mismatch

Empirical Analysis of Passenger Self-Service Implementation in Cairo International Airport

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