“…They became especially formative for the labour process in call centres and from there spread to nearly all areas of white‐collar work (Bain et al, 2002). Today, 'lean methods' are employed in the administrative sector, the related 'Kanban principle' is used in fast‐food restaurants, 'store floor management' is operative in banks, 'Obeya' used for merchandise trade, 'fast set‐up' common on construction sites, 'value stream analysis' is ubiquitous in zoos, and so‐called 'cardboard engineering' is common in hospitals (Bertagnolli, 2018, p. 5). The term 'lean' was rapidly adapted for use in the description of any kind of continuous process of optimisation and flexibilization.…”