“…Therefore, in order to understand the patient's experience in the ICU, encourage effective decision‐making, and prepare for recovery after discharge, it is essential that patients' relatives maintain regular communication with patients (Valley et al, 2020). Research shows that patients' access to their family members leads to a sense of calmness in patients and has a positive effect on reducing the use of sedative agents, cognitive impairment, anxiety, confusion, agitation and delirium in patients (Fumis et al, 2015; Kamali et al, 2020; Wong et al, 2018). Family members' ability to communicate with unconscious patients at every stage of the intensive care process, even virtual, eliminates the sense of abandonment, provides social support and eases their psychological burden, despite the feelings of isolation and loneliness.…”