Abstract:Presently, any individual can claim to be an “expert” in a particular process, subject matter or technology. In fact, one disadvantage in the tacit knowledge approach is that individuals in an organization may claim to have knowledge that they do not actually have or may claim to be more knowledgeable than they really are. Despite this fact, qualifications and credentials have long served as signals for organizations. As some authors put it, certifications are double-edged, as they can also be used as “credent… Show more
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