“…Therefore, online brand image was measured in this study by four online brand attitude items (bad-good, unpleasant-pleasant, unfavorable-favorable, dislike-like) adapted from the literature (e.g., Anand and Sternthal, 1990) and the online brand belief scale consisting of 15 items from Kwon and Lennon (2006) which address four dimensions (aesthetic appeal, navigation convenience, transaction convenience, and web site content) of perceived attributes of apparel specialty retailers' online stores. All online brand image items used 7-point scales with a higher score indicating a more positive image.…”