E-Mail Usage Practices In Organizational Context: A Study With Portuguese Workers

Abstract

Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified.

Email subject lines and response rates to invitations to participate in a web survey and a face-to-face interview: the sound of silence

“…The average US-based office-based worker sent and received 105 messages every day in 2011, however, 19% of emails landing in workers' inboxes was graymail (solicited bulk emails such as newsletters and offers), Unsolicited Bulk Commercial E-mail (UBCE) or spam, or attempts at phishing (fraudulent email) (The Radicati Group, 2011). The growth in unsolicited mail explains why workers report that the number of emails received into their inboxes far exceed the number that they regularly send (Fallows, 2002;Quaresma, Silva, & Marreiros, 2013).…”