Does social media transform city government? A case study of three ASEAN cities

Roengtam, Sataporn; Nurmandi, Achmad; Almarez, David N.; Kholid, Anwar

doi:10.1108/tg-10-2016-0071

Cited by 34 publications

(34 citation statements)

References 64 publications

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“…For example, now public can easily access government accountability performance reports (LAKIP) and various types of government performance reports through the official government website. Also, government official of all levels have activated official government social media accounts, to facilitate the process of interaction between the society and the government [25].…”

Section: A the Phenomenon Of Public Criticism On The Government's Acmentioning

confidence: 99%

“…In the Industry 4.0 era, there is one technology that can be offered to gather the different views and help to reach a consensus on the matters discussed on social media in realtime and quickly. The technology is the big data application for social media analytics which has been implemented in several major cities in Indonesia, such as Jakarta, Bandung, and Makassar [25]. Unfortunately, the accountability of the government's social media analytics app implementation is still difficult to be accessed by the public and currently no clear standards for the local governments' online accountability.…”

Section: A Suggestion From the Science And Technological Approachmentioning

confidence: 99%

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Assessing Government’s Social-Environmental Accountability in Industrial Revolution 4.0 Era: A Review of Indonesian Setting

Shahib¹,

Sukoharsono²,

Achsin³

et al. 2020

Proceedings of the 1st Annual Management, Business and Economic Conference (AMBEC 2019)

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This paper presents a review related to how society, in industry 4.0 era, evaluates and criticizes the government's social-environmental accountability issues in the Indonesian setting. In doing so, this paper introduces the political economy of accountability (PEAc) theoretical view in discussing the way society criticize and make a social movement in social media network upon the government's failure to account the socialenvironmental problems. The paper found that society needs an alternative way of assessing the government's accountability, especially in facing a flood of information that often covers the substance of an issue in the digital era today. Thus, mapping and measuring the social media conversation by using an app could be a worth solution to test the reliability of government accountability information on social-environmental issues.

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Section: A the Phenomenon Of Public Criticism On The Government's Acmentioning

confidence: 99%

Section: A Suggestion From the Science And Technological Approachmentioning

confidence: 99%

Assessing Government’s Social-Environmental Accountability in Industrial Revolution 4.0 Era: A Review of Indonesian Setting

Shahib¹,

Sukoharsono²,

Achsin³

et al. 2020

Proceedings of the 1st Annual Management, Business and Economic Conference (AMBEC 2019)

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“…Th is is similar to fi ndings on FB use that was summarized as using new tools in a traditional, rather than a more innovative way (see the fi ndings of Hofmann et al 2013 summarized above) -e.g. to the fi ndings of Bonsón et al (2015) (who concentrated on municipalities of Western European states), Gunawong (2015) and Roengtam et al (2017) (who concentrated on Th ailand or ASEAN cities), to observations in the US (as outlined above) as well as to researched practices in Australia (e.g. Khayiri et al 2014).…”

Section: Figurementioning

confidence: 99%

Social Media Use in Public Administration: The Case of Facebook Use by Czech Regions

Špaček

2018

NISPAcee Journal of Public Administration and Policy

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Available data on internet use by citizens indicate that participation in social networking represented one of the most common online activities in the EU-28 in 2016. Social media have been perceived as new tools that can enhance participation and inclusion of citizens and other important stakeholders in public decision-making for several years. According to available literature, the use of social media may also drive innovation in public service delivery and government operations. Research on the use of social media by Czech public authorities is rather limited and is still in its beginnings. Th e paper outlines results of web-based analysis that focused on the use of Facebook (FB) by Czech regions. Findings on practices of 13 regions (i.e. all regions in Czechia, excluding Prague for its specifics) are presented. They clearly indicate that FB is used particularly as a one-way communication channel only for some kinds of information, rather than an instrument for including citizens into public deliberations. This is in compliance with research on practices in developed as well as in transition countries. Data also show rather heterogeneous practices related to types of information that are published on FB profiles of Czech regions.

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“…Social media has become an alternative Internet solution for all Filipino online users. But Scholars [11] has revealed that social media can hinder rather than facilitate the delivery of goods and services. Statistically, the Internet population in the Philippines is made up of 80% of social media users, such as Facebook, Twitter, Tumbler and Pinterest.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Social Media on Public Relations Practices among Information Officers in CAMANAVA and Batangas Philippines

Gayeta¹

2021

Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2021, March 6th 2021

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Social media has dramatically increased public relations practices among public information officials that support various activities in local government units. The new media wave has great potential to make public relations more global, and strategic communication is more useful and can spread across a wide range of government public relations. The aim of this study is to examine the impact of social media on public relations, to identify the impact of public relations on information officers and to determine the use of social media impacts on the lives of information officers in local government units. The method used in this study is a quantitative method with an approximate coefficient of correlation. The results of this study found that the overall impact of social media on public relations practices relied on by public information officials in local government units who agree on indicators showed that social media gives more access to contacting friends and relatives and becomes a daily companion to communication activities. Information officers often use social media to share and send messages to clients, friends and followers of local government units. Information practices improve in terms of internal relations with local governments and also enhance the use of social media while maintaining their role as public servants. There is a significant correlation between the impact of social media on public relations between public information officials and the accepted hypothesis. The findings and recommendations are included in this study.

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Does social media transform city government? A case study of three ASEAN cities

Cited by 34 publications

References 64 publications

Assessing Government’s Social-Environmental Accountability in Industrial Revolution 4.0 Era: A Review of Indonesian Setting

Assessing Government’s Social-Environmental Accountability in Industrial Revolution 4.0 Era: A Review of Indonesian Setting

Social Media Use in Public Administration: The Case of Facebook Use by Czech Regions

The Impact of Social Media on Public Relations Practices among Information Officers in CAMANAVA and Batangas Philippines

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