Do they want it? Do they use it? The ‘Demand-Side’ of e-Government in Australia and New Zealand

Citizens’ adoption of an electronic government system: towards a unified view

“…There are a number of advantages to transforming traditional public services into eGov services, such as cost-efficient delivery, integration of services, reduction of administrative costs, a single integrated view of citizens across all government services, and faster adaptation to meet citizens' requirements (Akman et al 2005). On the other hand, governments face challenges in deploying transactional eGov services (Al-Sebie and Irani 2005;Gauld et al 2010), reflected in the low success rate of their implementation across the world (Venkatesh et al 2012).…”

Increasing Policy Success through the Use of Social Media Cross-Channels for Citizen Political Engagement

“…Drawing on prior research on models of citizen interactions with government participation [13,34], this paper presents a theory of citizen engagement through citizen-centric e-governance. We hold that the logic and levels of citizen engagement with government on social media channels may vary from lower levels of one-way government-initiated government-to-citizen engagements ("managerial") towards higher levels of two-way, governmentinitiated, interactive government-to-citizen and citizento-government engagements ("consultative"), and highest levels of multi-directional, citizen-initiated, interactive citizen-to-government, citizen-to-citizen, and government-to-citizen engagements ("participatory").…”

“…Similarly, net-savvy citizens across the globe also invest their resources, such as time as well as technological and political knowledge, in influencing government through digital interactions which are facilitated by various social media channels and their cross-channel information sharing mechanisms. In this changing digital government landscape, governments and citizens now have the potential to lead together in making a meaningful change in the government-tocitizens relationships [13,26,34,35]. Despite the potential of the social media channels that are increasingly available in government and society, however, the need exists for empirical research in egovernment literature which can facilitate systematic understanding of social media-enabled active citizen engagement.…”

Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia’s Mt. Sinabung Eruption

“…Citizen-centric e-governance provides the new ability to transform the government-to-citizen and the citizen-to-citizen relationships (Reddick 2011a;Linders 2012). It also provides networked ordinary citizens with the new virtual public spheres -for example social media networks in governmentthrough which they can influence (or even co-produce) innovations in political institutions, and hence help government move away from traditional supplyside, government-centric provision and delivery of public services, towards more demand-side, citizen-centric public services for greater citizen satisfaction and participation (Reddick 2005;Gauld et al 2010;Reddick 2011b). Citizen-centric Brought to you by | EP Ipswich Authenticated Download Date | 9/1/15 6:38 PM e-governance helps government more clearly understand citizens' diverse needs to facilitate government innovation and redesign e-government services: for example, one-way access to government data and policy information and two-way interaction and transaction with government (Reddick 2004).…”