Do I Buy It? How AIDET™ Training Changes Residents' Values about Patient Care

Abstract

Residents value communication, and AIDET™ training is a useful tool to increase the values of good communication and interpersonal skills to enhance service excellence.

A scoping review of new implementations of interprofessional bedside rounding models to improve teamwork, care, and outcomes in hospitals

“…Finally, three studies (3.8%) referenced an interprofessional framework (Cox et al, 2016), and three studies (3.8%) referenced model of change frameworks (Bolton et al, 2021;Kotter, 2007). Additional frameworks used by individual studies include Meleis' Transitions Theory (Meleis et al, 2000), Social-Material Practice Theory (Schatzki, 2002), AIDET format (Braverman et al, 2015), and Athletic Training Principles (Southwick et al, 2014). We found no articles citing implementation science frameworks or theories.…”

Does Provider Self‐Reporting of Etiquette Behaviors Improve Patient Experience? A Randomized Controlled Trial

“…[4][5][6][7][8] Studies show that educational curricula on improving etiquette and communication skills for physicians lead to improvement in patient experience, and many such training programs are available to hospitals for a significant cost. [9][10][11][12][13][14][15] Other studies that have focused on providing timely and individual feedback to physicians using tools other than HCAHPS have shown improvement in experience in some instances. 16,17 However, these strategies are resource intensive, require the presence of an independent observer in each patient room, and may not be practical in many settings.…”

“…The presence of an independent observer in patient rooms to generate feedback for providers is not scalable and sustainable outside of a research study environment. [9][10][11]15,17,[26][27][28][29] We attempted to use physician repeated self-reporting to reinforce the important and easy to adopt components of etiquette-based behavior to develop a more easily sustainable strategy. This may have failed for several reasons.…”

“…Studies show that educational curricula on improving etiquette and communication skills for physicians lead to improvement in patient experience, and many such training programs are available to hospitals for a significant cost 9‐15 . Other studies that have focused on providing timely and individual feedback to physicians using tools other than HCAHPS have shown improvement in experience in some instances 16,17 .…”

Effectiveness of the communication model, C.O.N.N.E.C.T., on patient experience and employee engagement: A prospective study

“…This unique, humanistic model is an acronym that stands for: Contact, Opening Greeting, Name/Title, Needs, Explanation, Closing and Thank (see Figure 1). Although other communication models exist such as the Studer Group's AIDET® 9 , we chose to create our own to best align with our organization's mission, vision and core values. Each element of the C.O.N.N.E.C.T.…”