Digitalization and Competitiveness in the Logistics Service Industry

Cichosz, Marzenna

doi:10.15219/em77.1392

Cited by 30 publications

(26 citation statements)

References 11 publications

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“…Although the concept of DT has recently gained strong interest in both academia and practice, it lacks consensus with respect to its definition (Morakanyane et al , 2017; Osmundsen et al , 2018). Scholars view it as a strategy (Bharadwaj et al , 2013; Kane et al , 2015), a process (Hansen et al , 2011; Berman and Marshall, 2014; Morakanyane et al , 2017; Cichosz, 2018; Hausberg et al , 2018; EC, 2018) or a business model (Henriette et al , 2016). Typically, they emphasize “the use of new digital technologies (..) to enable major business improvements” (Fitzgerald et al , 2014, p. 1).…”

Section: Literature Reviewmentioning

confidence: 99%

“…The last decade, characterized as “the digital age” (Hirt and Willmott, 2014), has fundamentally changed the competitive dynamics of industries, including the logistics service industry (Hofmann and Osterwalder, 2017). A host of innovative newcomers such as Amazon and Alibaba – e-tailers, who invest in technology-supported warehouses and transport (Cichosz, 2018), or uShip, Delive, Cargonexx – digital startups with different types of intermediation platforms, including crowd logistics platforms (Castillo et al , 2018), have entered the logistics market and challenged current business practices and future prospects of incumbent logistics service providers (LSPs).…”

Section: Introductionmentioning

confidence: 99%

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Digital transformation at logistics service providers: barriers, success factors and leading practices

Cichosz

Wallenburg

Knemeyer

2020

IJLM

Self Cite

254

165

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PurposeThe rapid advancement of digital technologies has fundamentally changed the competitive dynamics of the logistics service industry and forced incumbent logistics service providers (LSPs) to digitalize. As many LSPs still struggle in advancing their digital transformation (DT), the purpose of this study is to discover barriers and identify organizational elements and associated leading practices for DT success at LSPs.Design/methodology/approachThis study utilizes a two-stage approach. Stage 1 is devoted to a literature review. Stage 2, based on multiple case studies, analyzes information collected across nine international and global LSPs.FindingsThis research derives a practice-based definition of DT in the logistics service industry, and it has identified five barriers, eight success factors and associated leading practices for DT. The main obstacles LSPs struggle with, are the complexity of the logistics network and lack of resources, while the main success factor is a leader having and executing a DT vision, and creating a supportive organizational culture.Practical implicationsThe results contribute to the emerging field of DT within the logistics and supply chain management literature and provide insights for practitioners regarding how to effectively implement it in a complex industry.Originality/valueThe authors analyze DT from the perspective of LSPs, traditionally not viewed as innovative companies. This study compares their DT with that of other companies.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Digital transformation at logistics service providers: barriers, success factors and leading practices

Cichosz

Wallenburg

Knemeyer

2020

IJLM

Self Cite

254

165

View full text Add to dashboard Cite

show abstract

“…For instance, there are analysis using cooperative games to gather insights about the drivers for successful coordination (Ergun et al 2014), ERP systems and tracking systems for humanitarian purposes (Comes 2016), RFID technology for tracking in relief distribution (Wu and Lirn 2011) and barcoded ID cards for delivery of items (Ergun et al 2014) More recently, technologies linked to Industry 4.0 have been seen as a potential solution to the challenges faced by HSCs. Cichosz (2018) lists 8 technologies that will be increasingly used in the forthcoming years, including; Self-Driving Vehicles (SDV), Unmanned Aerial Vehicles (UAVs), Artificial Intelligence (AI), 3D Printing (3DP), Blockchain (BC), Next-Generation Wireless (NGW), Bionic Enhancement (BE), and Virtual Reality (VR).…”

Section: Technology In the Humanitarian Supply Chainmentioning

confidence: 99%

The potential of emergent disruptive technologies for humanitarian supply chains: the integration of blockchain, Artificial Intelligence and 3D printing

Rodríguez-Espíndola

Chowdhury

Beltagui

et al. 2020

International Journal of Production Research

190

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The growing importance of humanitarian operations has created an imperative to overcome the complications currently recorded in the field. Challenges such as delays, congestion, poor communication and lack of accountability may represent opportunities to test the reported advantages of emergent disruptive technologies. Meanwhile, the literature on humanitarian supply chains looks at isolated applications of technology and lacks a framework for understanding challenges and solutions, a gap that this article aims to fill. Using a case study based on the flood of Tabasco of 2007 in Mexico, this research identifies solutions based on the use of emergent disruptive technologies. Furthermore, this article argues that the integration of different technologies is essential to deliver real benefits to the humanitarian supply chain. As a result, it proposes a framework to improve the flow of information, products and financial resources in humanitarian supply chains integrating three emergent disruptive technologies; Artificial Intelligence, Blockchain and 3D Printing. The analysis presented shows the potential of the framework to reduce congestion in the supply chain, enhance simultaneous collaboration of different stakeholders, decrease lead times, increase transparency, traceability and accountability of material and financial resources, and allow victims to get involved in the fulfilment of their own needs.

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“…And, it is going to greatly benefit almost everyone in the community. Marzenna Cichosz (2018) [4] explained that a modern, hyper-competitive market of logistics services, with new entrants including those from technology and automotive industries, as well as consumers implies that the incumbents should undergo transformation and develop innovative business models. In the case of logistics industry leaders, digital business models are most often a supplement to traditional, already proven models, which results in hybrid solutions.…”

Section: Literature Reviewmentioning

confidence: 99%

Digital Transformation in Warehouse Management Systems (WMS) Implementations

Andiyappillai¹

2020

IJCA

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Organizations have realized the importance of the Logistics channel in a Supply Chain as it plays a critical role in gaining the competitive advantage for their businesses, especially in the current highly competitive and challenging business environment. And, Warehouse Management Systems (WMS) is being one of the important and critical IT systems that helps the Logistics business to be visible and transparent for all the stakeholders in a business, thus gaining the advantage. As it evolves the technological developments in the market in the last decade or so, it has huge impact on the IT systems and WMS has no exception to it. Logistics businesses have been adopting these digital technologies to cope up with the technological advancements which helps to meet the customer expectations and requirements efficiently and thus help to provide the better customer service. This research article details out the digital technological transformation that has happened in the past decade in the Logistics business, in WMS implementations in particular, by conducting a case study in a leading Logistics and Supply Chain company.

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Digitalization and Competitiveness in the Logistics Service Industry

Cited by 30 publications

References 11 publications

Digital transformation at logistics service providers: barriers, success factors and leading practices

Digital transformation at logistics service providers: barriers, success factors and leading practices

The potential of emergent disruptive technologies for humanitarian supply chains: the integration of blockchain, Artificial Intelligence and 3D printing

Digital Transformation in Warehouse Management Systems (WMS) Implementations

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