Digital Transformation and Usability: User Acceptance of Tawakkalna Application During Covid-19 in Saudi Arabia

Algothami, Sammar S.; Saeed, Saqib

doi:10.1007/978-3-030-86274-9_6

Cited by 8 publications

(19 citation statements)

References 14 publications

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“…The difference between the scores of the two tools being minor indicates that the tools complement each other well and raise the confidence level in the study's evaluation results. Comparing the results with those of Algothami and Saeed (2021), the results are consistent in terms of the overall ranking. Algothami and Saeed (2021) found that the Tawakkalna user experience ranked as 'above average' and according to the present study, the perceived usability of Tawakkalna is good.…”

Section: Discussionsupporting

confidence: 64%

“…Comparing the results with those of Algothami and Saeed (2021), the results are consistent in terms of the overall ranking. Algothami and Saeed (2021) found that the Tawakkalna user experience ranked as 'above average' and according to the present study, the perceived usability of Tawakkalna is good. The results of the present study also align with those of Alanzi (2022), namely that Tawakkalna users are satisfied and well aware of its functionalities and usage.…”

Section: Discussionsupporting

confidence: 64%

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User Experiences and Usability Evaluation of COVID-19 Application

Nagro¹

2023

Journal of Computer Science

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Tawakkalna is an application developed by the Saudi Arabian government to manage the spread of COVID-19 in the country. Even now that the pandemic is under better control, Tawakkalna continues to offer numerous services to its users. People of all age groups, including children and adults, rely on the application on a daily basis. It is important to evaluate the perceived usability of the Tawakkalna (COVID-19 KSA) application. Accordingly, this study aims to evaluate its perceived usability from the perspective of users belonging to all age groups and to identify whether any particular age group is facing difficulties with using it. The study used two existing and well-known questionnaires: The System Usability Scale (SUS) and the Usability Metric for User Experience (UMUX). The study performed descriptive and inferential statistical analysis to present an in-depth understanding and comparison of the survey results. A total of 395 responses were received. The SUS score is 71.1. The UMUX score is 72.0. The results indicate that, overall, the SUS and UMUX scores support each other and grade Tawakkalna's perceived usability as good. The results also indicate that the mean rank of the UMUX score is higher for the 18-30 age group than for all the other age groups. In addition, children under age 12 and adults greater than age 50 face challenges while using Tawakkalna. Finally, this study presents recommendations to improve the application's usability.

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Section: Discussionsupporting

confidence: 64%

Section: Discussionsupporting

confidence: 64%

User Experiences and Usability Evaluation of COVID-19 Application

Nagro¹

2023

Journal of Computer Science

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“…Ali and Ramlie [19] observed in their fndings that students perceived the hologram tutor attractive after interacting with it. Similarly, AlGothami and Saeed [20] observed that the participants perceived the application as attractive. In a study by Udjaja and Lailany [35], the respondents felt that the Android-based game was attractive.…”

Section: Attractiveness (Att)mentioning

confidence: 81%

“…Tus, their fndings showed that students' learning experience with a hologram tutor was promising and positive. Similarly, AlGothami and Saeed [20] evaluated the UX of end-users of the COVID-19 mobile application. Teir fndings showed that attractiveness, perspicuity, efciency, dependability, stimulation, and novelty obtained positive mean scores above 0.80.…”

Section: Related Studiesmentioning

confidence: 99%

Evaluating Students’ User Experience on Student Management Information Systems

Kuadey,

Ankora,

Adjei

et al. 2024

Advances in Human-Computer Interaction

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Studies evaluating students’ UX of applications that will influence their continuance use of educational systems in Higher Educational Institutions (HEIs) have not been sufficiently addressed in the African region, specifically in Ghana. Thus, conducting a study on students’ UX of systems in HEIs will enhance students’ interest in continuing to use such systems. Therefore, this study examines students’ user experience (UX) and how it impacts their continued use of the Student Management Information System (SMIS). The study proposed a research model by integrating user experience questionnaire (UEQ) constructs with continuance intention to use. The study adopted an online questionnaire to collect data from 415 students at Koforidua Technical University (KTU). The partial least square-structural equation model (PLS-SEM) method was used to evaluate the proposed model’s reliability, validity, and relationship among the constructs. The UEQ data analysis tool was used in analysing the data. The study’s findings showed that attractiveness, perspicuity, efficiency, stimulation, and novelty significantly influenced students’ continuance intention to use the SMIS. However, dependability did not significantly affect students’ continuance intention to use the SMIS. Also, the study’s findings on the benchmark results showed that attractiveness, perspicuity, and stimulation were categorized as good, while dependability, efficiency, and novelty were categorized as excellent. These findings offer valuable insights for UX designers and developers aiming to create engaging and intuitive SMIS solutions. Also, it will provide students feedback on system UX that can be incorporated into future release updates. Furthermore, this research contributes significantly to the understanding of student UX with SMIS in developing country HEIs and its impact on continued usage.

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“…Studies have evaluated other mHealth applications in Saudi Arabia. For instance, Tawakkalna application was identified to be average in terms of users experience and efficiency [ 22 ]. Another study evaluated Seha mHealth application [ 23 ] and identified that it was effective in delivering healthcare services by improving access through streamlined appointment bookings.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the Patient Experience with the Mawid App during the COVID-19 Pandemic in Al Hassa, Saudi Arabia

et al. 2022

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(1) Introduction: The objective of this study was to evaluate the patient experience with the Mawid application during the COVID-19 pandemic in Al Hassa, Saudi Arabia. (2) Methodology: A quantitative cross-sectional survey was designed to evaluate the patient experience with the Mawid app during the COVID-19 pandemic in Al Hassa, Saudi Arabia. A total of 146 respondents completed the questionnaire. (3) Results: More than half of the participants (65.8%) opined that application was easy to use. Furthermore, 65.1% of the participants considered it to be very easy and easy to search for the required information; and 63.7% of the respondents reflected that it was easy to book an appointment. There was a statistically significant difference between the ease of searching for the required information (p-value = 0.006); the ease of undoing an unwanted move and gender (p-value = 0.049); the ease of searching for the required information and educational level (p-value = 0.048); the ease of booking an appointment and educational level (p = 0.049); and the ease of searching for the required information and the labor sector of the respondents (p value= 0.049) among the genders. No significant differences were identified among the age groups. (4) Conclusions: Overall, most participants suggested that the Mawid app was easy to use and had a potentially useful set of features to help mitigate and manage the COVID-19 pandemic in Al Hassa, Saudi Arabia.

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Digital Transformation and Usability: User Acceptance of Tawakkalna Application During Covid-19 in Saudi Arabia

Cited by 8 publications

References 14 publications

User Experiences and Usability Evaluation of COVID-19 Application

User Experiences and Usability Evaluation of COVID-19 Application

Evaluating Students’ User Experience on Student Management Information Systems

Evaluation of the Patient Experience with the Mawid App during the COVID-19 Pandemic in Al Hassa, Saudi Arabia

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