Diagnosis and Troubleshooting of Computer Faults Based on Expert System and Artificial Intelligence

Abstract

The expert intelligent system is introduced to develop hardware fault detection for any computer system. Different hardware system or electronics devices usually face application fault as well as hardware fault. This application oriented formal reasoning applies to determine the problem in computer system. This paper emphasizes an automated system that accepts the defects of any system and then after consulting with an intelligent database, diagnoses and advises for probable rectification. This is the extensions of the already published work by the authors implemented by Turbo Prolog programming language. This paper extends that concept exploring the boundary of Expert System targeting the implementation using Object Oriented web based programming approach. It proposes lot of new technological changes and in

Theoretical and expert system approach to photoionization theories

“…An expert system (sometimes referred to as knowledge-based system) is a computer software that emulates the decision-making ability of a human expert (MANDAL et al 2013). Beside the specific expert systems building tools, such as I2, CLIPS, PROLOG, LISP, an expert system can also be developed by writing programs using certain programming languages, such as Fortran, Pascal, C++ and Visual Basic (MUQUEEM, 2014).…”

Self Learning Computer Troubleshooting Expert System

“…To solve the problem of limited number of troubleshooting resources and to support ICT technician skill expert system support is crucial. By using the intelligent system, the required time and cost for identification of fault and repairing the fault is decreased [7]. According to Mandal, "the demand for higher availability of production systems to have a cost-effective distribution of fixed assets and to minimize manufacturing delays due to machine failures caused by unplanned downtimes.…”

“…Unplanned downtime increases the maintenance costs and reduces productivity. The manufacturing units may cancel customers or delay, as it happens regularly, the preventative maintenance project days in not advance" [4].…”

“…This Self Learning Computer Troubleshooting Expert System (SLCTES) helps a user to search solution with specific answer for the specific problem. This SLCTES was designed to indicate appropriate troubleshooting for maintenance, fault indication, and accessing the knowledge base [4]. The computer troubleshooting expert system presents the technician with a list of guiding questions, when answered; provide the system with information about what problem sets the issue may belong to, and which ones it does not belong to.…”

“…Depending on the questions issued by the user or ICT technician the system looks its knowledge base and then responds the questions and lastly suggests possible solution for the problem occurred in the computer system. The SLCTES have ability to indicate its reasoning mechanism [7]. This expert system has also self learning ability to handle new problems occurring in the computer system and their respective solutions [8].…”