Development Opportunities of Liner Maritime Passenger Traffic in the Republic of Croatia

Naletina, Dora; Ačkar, Ivana; Vuletić, Ante; Petljak, Kristina; Štulec, Ivana

doi:10.15838/esc.2018.5.59.12

Cited by 3 publications

(6 citation statements)

References 19 publications

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“…The sub-dimensions or factors utilized in the articles are safety, loyalty, competitiveness, cleanliness, value for money, speed, lines, the modernization of ships and buses, socioeconomic feature, physical features, service guarantee, servicescape, information materials, updated schedule, the frequency of departures and arrivals, transfer time, environmental awareness, etc. According to the analyzed articles, following explanatory variables have proven to be most significant for the respondents, i.e., have the greatest impact on service quality in passenger transport: staff courtesy (empathy) [30,[32][33][34][35][36], loyalty [37][38][39][40], comfort [41][42][43][44], additional lines [45][46][47][48], physical features [49][50][51], service and safety perception [52,53], value for money, costs [31,54], reliability [55], safety [56], speed [57], the frequency of buses [58], servicescape [59], socioeconomic feature [60], cleanliness [61], and environmental awareness [62]. The articles also indicated certain methods that are generally best suited for evaluating service quality.…”

Section: Overview Of the Selected Articlesmentioning

confidence: 99%

“…The articles use a combination of qualitative and quantitative methods. The qualitative methods include questionnaires in all five articles, whereas the quantitative methods include confirmatory and exploratory analyses [32,33,51], descriptive statistics [48], and Quality Function Deployment [38].…”

Section: Business and Economicsmentioning

confidence: 99%

“…Explanatory variables such as staff courtesy (empathy) [32,33,35], physical features [51], and additional lines [48] have proven to be the most significant for the respondents, i.e., they have the greatest impact on service quality in liner maritime passenger transport. There is a brief overview of other methods used in the articles.…”

Section: Business and Economicsmentioning

confidence: 99%

“…In the article "Development Opportunities of Liner Maritime Passenger Traffic in the Republic of Croatia" the authors examine consumer satisfaction with the services of liner maritime passenger traffic in Croatia [48]. The data were collected by the means of a questionnaire survey of 117 passengers.…”

Section: Business and Economics 2010mentioning

confidence: 99%

See 3 more Smart Citations

Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review

Mikuličić,

Kolanović,

Jugović

et al. 2024

Sustainability

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Every mode of passenger transport plays an important, strategic role in the lives of a country’s people, its economy, its global business, and its tourism. In today’s competitive world, passenger transport relies heavily on its performance, which in turn is determined by service quality provided to customers. The evaluation of service quality in passenger transport is crucial to ensure acceptable quality standards for users and to improve the services offered to passengers and travelers. The aim of this paper is to provide an overview of the methods used to evaluate service quality in passenger transport in the Web of Science (WoS) Core Collection, with a particular focus on liner maritime passenger transport. The results show that a combination of qualitative and quantitative methods is most frequently used in the selected articles. However, the number of scientific articles dealing with this topic has increased in recent years. This shows the growing interest in analyzing service quality for a particular mode of transport. The majority of articles are assigned to the areas of Transportation, Business and Economics, Science and Technology, Environmental Sciences, etc. Future research should focus on evaluating service quality through the impact of new technologies such as artificial intelligence, including relevant factors, on service quality in passenger transport.

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Section: Overview Of the Selected Articlesmentioning

confidence: 99%

Section: Business and Economicsmentioning

confidence: 99%

Section: Business and Economicsmentioning

confidence: 99%

Section: Business and Economics 2010mentioning

confidence: 99%

See 2 more Smart Citations

Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review

Mikuličić,

Kolanović,

Jugović

et al. 2024

Sustainability

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show abstract

“…A number of studies by other researchers are examining the impact of the quality of transport services provided on the functioning and development of passenger transport. So, as a result of a survey among passengers of sea transport by the authors of the work [6], it is revealed that the development of linear passenger transportation is hindered due to the low quality of transport services and high cost. In [7,8] criteria and methodology for assessing the quality of transport services are defined.…”

Section: Shipping Companymentioning

confidence: 99%

Modeling the process of assessing the efficiency and development of production activities of the passenger fleet in different operating conditions

Borovyk

2020

TAPR

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The object of research is the efficiency of production activities of the passenger fleet. Assessment of the production capacity of the passenger fleet is one of the most important stages for modelling the options for its functioning and development, the process of which is currently insufficiently studied. The functioning of the passenger fleet is influenced by such factors as the size of passenger traffic, the technical condition of ships, the level of organization of the technical and commercial operation of the fleet, methods of forming tariffs for transportation and the cost of cruises, navigation conditions, seasonality, economic and political situation in the region of operation of the fleet. It is proposed to use the indicator of the financial result and the carrying capacity of the fleet as the main indicators of the efficiency of the passenger fleet. Using the method of simulation modelling, the process of assessing the efficiency of the functioning of the passenger fleet in various operating conditions is characterized. It is determined that provided that the passenger traffic on the routes under consideration (linear and cruise) is fully developed and there is a reserve of the fleet's carrying capacity, it is advisable for the shipowner to master new routes. As a result of solving an economic and mathematical model for the optimal distribution of ships along existing and new routes, it becomes possible to make a decision on attracting an additional fleet on lease terms to increase the carrying capacity of the fleet. To assess the effectiveness of the functioning of our own and leased fleets, it is advisable to use an economic and mathematical model of the optimal distribution of the aggregates of the fleet-our own, leased and competitors. As a result of solving the problem, it is possible to conclude about the efficiency of the fleet and the need for modernization. The proposed simulation model takes into account the performance of the tasks facing the shipowner. On the one hand, this is an increase in the profit of the shipowner , on the other, full satisfaction of the needs of passengers and tourists in water transport services due to the efficient use of the carrying capacity of the fleet in various operating conditions. This also allows the shipowner to make decisions on the further development of production activities.

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Commercial and legal conditions for the organization of sea passenger transportation

Mykhailova¹,

Steba²,

Silvanskaya³

et al. 2023

TST

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This article explores current trends and prospects in passenger cruise ship chartering. In light of events in recent years, including the global COVID-19 pandemic, the cruise industry has faced serious challenges, prompting companies to look for new approaches to support their operations. The article examines different chartering models, including long-term and short-term agreements, as well as the possibility of sharing vessels between operators. Two organizational and legal forms of operation of marine passenger ships are considered in more detail: liner and cruise. Formalized and provided a schematic representation of the process of interaction of the participants of sea passenger transportation in various forms of ship operation. The interaction schemes of the shipowner, the charterer and the managing agent are described. The interaction technology of the participants in the passenger transportation process is considered in the context of the types of ship charter contracts. Differences in technological processes of interaction of participants in the process of organization and provision of sea passenger transportation, distribution of responsibilities, risks, costs and income in the organization of sea passenger transportation according to various schemes of interaction of participants are given.

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Development Opportunities of Liner Maritime Passenger Traffic in the Republic of Croatia

Cited by 3 publications

References 19 publications

Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review

Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review

Modeling the process of assessing the efficiency and development of production activities of the passenger fleet in different operating conditions

Commercial and legal conditions for the organization of sea passenger transportation

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