Development of product-service systems: challenges and opportunities for the manufacturing firm

Isaksson, Ola; Larsson, Tobias; Rönnbäck, Anna Öhrwall

doi:10.1080/09544820903152663

Cited by 194 publications

(155 citation statements)

References 22 publications

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“…Compared to the traditional one-sale model, designing these PSS types challenges engineers to raise their awareness on customer and stakeholders needs along the entire product lifecycle, so to realize solutions that are value adding for all the actors involved (Isaksson et al 2009). The need to integrate many domains (i.e., product development, service development, recycling, etc.)…”

Section: Product Service Systems Designmentioning

confidence: 99%

Value-driven product service systems development: Methods and industrial applications

Bertoni

Panarotto

et al. 2016

CIRP Journal of Manufacturing Science and Technology

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In recent times a service-dominant logic is permeating the design of complex systems. However, in spite of their appeal, initiatives such as Product Service Systems (PSS) have not become mainstream, and methods are lacking to support this transition. This paper argues that methodological guidance, as well as tools for decision support, may be found in the research field of Value Driven Design (VDD), which originates in the realm of Systems Engineering. The paper objective is to elaborate on gaps and opportunities for cross-pollination between VDD and PSS. The results of a systematic review of methods and tools for design decision support highlight the opportunity for introducing optimization models derived from VDD in the PSS design process, while the latter can enrich VDD research with a more qualitative value assessment logic. The paper 3 summarizes this integration in a methodological approach, and exemplifies its application in case studies mainly from the aerospace and road construction equipment sector.

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Section: Product Service Systems Designmentioning

confidence: 99%

Value-driven product service systems development: Methods and industrial applications

Bertoni

Panarotto

et al. 2016

CIRP Journal of Manufacturing Science and Technology

Self Cite

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“…This transition implies a major shift in the business operations, strategic thinking and management approaches (Oliva and Kallenberg, 2003;Brax, 2005;Johnstone et al, 2008), impacting not only the way products are offered, but also the way in which they are designed and developed (Isaksson et al, 2009;Wagner et al, 2012). This paper takes into consideration the transition towards PSS offering happening today in the aerospace industry (Harrison, 2006), and grounds the analysis on two main emerging strategies towards service integration in product content:…”

Section: Introductionmentioning

confidence: 99%

Performance measurement framework for product-service systems development: a balanced scorecard approach

Chirumalla

Bertoni

Parida

et al. 2013

IJTIP

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The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.Keywords: PSS; product-service system; performance measurement; balanced scorecard; performance indicators; product development; cross-functional teams; aerospace. Performance measurement framework 147Reference to this paper should be made as follows: Chirumalla, K., Bertoni, A., Parida, A., Johansson, C. and Bertoni, M. (2013) Christian Johansson is a Postdoctoral Researcher with experience and skills from applied research projects in primarily engineering product development. His main research interest is in knowledge-based support to drive product development. His doctoral work analysed the decision-making phase and role of information and knowledge in Stage-Gate process. As an outcome, the concept of knowledge maturity was presented as a way of assessing the base for decision-making. By applying the maturity scale appropriately, sometimes mitigating, actions can be taken where it is needed the most from a knowledge perspective.Marco Bertoni is an Associate Professor at Blekinge Institute of Technology, working with a focus on the conceptual design stage of product service systems, in close academia/industry collaboration. With an international research background from EU FP6 and FP7 aerospace projects, his research work focuses on value-driven design methods to complement traditional requirements management processes. In this area, he investigated the engineering need for visualising technical performances and in-service value of complex system, and developing decision-making models to guide early concept selection activities. In parallel, he has worked in the domain of engineering knowledge management, exploring mechanisms for experience capturing and sharing, to enable such decision-making models to be constructed and populated. 148K. Chirumalla et al.

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“…As a result, support for downstream engineering processes such as service and maintenance are becoming extremely important in sustaining manufacturing productivity and customer satisfaction. This has led to a strong trend for manufacturing organizations to evolve toward the delivery of product-service systems [ 32 ] where margins between manufacturing and service industries are becoming increasingly blurred. A recent study, initiated by the UK Government Office for Science, examined trends and factors that are shaping the UK "Factory of the Future", with the aim of providing a focus for manufacturing research roadmaps [ 59 ].…”

mentioning

confidence: 99%

“…Product-service systems (sometimes referred to as "Total-Care Packages") have been introduced by a number of established international companies including Rolls-Royce, Alstom, Xerox, and Toyota [ 32 ]. This case study uses the example of "power-by-the-hour" from Rolls-Royce ( http://en.wikipedia.org/wiki/Power_by_the_Hour ) to describe the adoption of a service model by a traditional manufacturing organization [ 7 ].…”

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confidence: 99%

“…Delivering this new kind of offering demands new ways of thinking, which focus around the user and customer requirements for product functionalities rather than the physical products themselves. Isaksson et al [ 32 ] argue that core components of functional product development processes include a focus on finding solutions to customer needs; a high degree of customer involvement (which goes further than being customer-centric); being networked; being global; development with customers, partners, and suppliers; and modeling and simulation support for product-service systems, especially in early phases of the development process.…”

mentioning

confidence: 99%

See 1 more Smart Citation

Rethinking Service Design: A Socio-Technical Approach to the Development of Business Models

Beaumont¹,

Bolton²,

McKay³

et al. 2014

Product Development in the Socio-Sphere

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Development of product-service systems: challenges and opportunities for the manufacturing firm

Cited by 194 publications

References 22 publications

Value-driven product service systems development: Methods and industrial applications

Value-driven product service systems development: Methods and industrial applications

Performance measurement framework for product-service systems development: a balanced scorecard approach

Rethinking Service Design: A Socio-Technical Approach to the Development of Business Models

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