Development of an instrument measuring user satisfaction of the human-computer interface

Chin, John P.; Diehl, Virginia A.; Norman, Kent L.

doi:10.1145/57167.57203

Cited by 1,117 publications

(681 citation statements)

References 8 publications

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“…These questionnaires were designed using the standard Questionnaire for User Interface Satisfaction (QUIS version 6.0 [4]), modified to reflect the functionality and tools applied and the usability of our interface. Some sections were removed (e.g.…”

Section: Methodsmentioning

confidence: 99%

Video Navigation with a Personal Viewing History

Al-Hajri¹,

Miller²,

Fels³

et al. 2013

Human-Computer Interaction – INTERACT 2013

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Abstract. We describe a new video interface based on a recorded personal navigation history which provides simple mechanisms to quickly find and watch previously viewed intervals, highlight segments of video the user found interesting and support other video tasks such as crowd-sourced video popularity measures and consumer-level video editing. Our novel history interface lets users find previously viewed intervals more quickly and provides a more enjoyable video navigation experience, as demonstrated by the study we performed. The user study tasked participants with viewing a pre-defined history of a subset of the video and answering questions about the video content: 83.9% of questions (average) were answered correctly using the personal navigation history, while 65.5% were answered using the state-of-art method; they took significantly less time to answer a question using our method. The full video navigation interface received an 82% average QUIS rating. The results show that our history interface can be an effective part of video players and browsers. Keywords: Video Navigation; Navigation History; Video Summarization; IntroductionThe dramatic increase in the quantity of video now available, either in the online form of services such as YouTube TM , Vimeo TM or the more personal form of home video, provides new challenges such as finding specific videos (or intervals within video), authoring new videos from existing content (e.g. video summarization or home movie editing), sharing video playlists (or even intervals) of online video and annotating dynamic content. The increased volume and shrinking average duration of online video has led to new use cases: users are generally free to skip ahead to find intervals which interest them; users may re-watch part of the video they enjoyed; users may employ temporal video links to provide instant access to a specific time within a video, skipping irrelevant sections; playlists and temporal links provide opportunities for customization and sharing of video consumption among users. In short, users can and want to view personally interesting intervals easily and without viewing the entire video. These use cases are supported within current interfaces, however there are no existing mechanisms to support new use cases which arise as a natural consequence, such as navigation of previously viewed intervals. Additionally, users often re-watch segments of video as part of the contemporary browsing and navigation experience [24,25,28], and may wish to share these intervals with others. A historical record of video viewing would allow users to quickly find popular intervals, comment on and share them. We introduce our novel video interface, which captures the user's viewing history (analogous to a web browser history) and allows them to reuse it as a navigation tool, through a user-time visualization with supporting interactions. The history supports actions such as faster access to previously viewed intervals, visualization of popular intervals within the video based on a use...

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Section: Methodsmentioning

confidence: 99%

Video Navigation with a Personal Viewing History

Al-Hajri¹,

Miller²,

Fels³

et al. 2013

Human-Computer Interaction – INTERACT 2013

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“…After completing the first task, users were asked to fill in two questionnaires, one about their familiarity with the searched topic, the other addressing user satisfaction. This was based on QUIS (Chin, Diehl & Norman, 1998) and asked participants to rate individual aspects of the system including layout, terminology, learning effort, and system capabilities. Participants were also invited to list the most positive and negative aspects in the interaction.…”

Section: Methodsmentioning

confidence: 99%

Untitled

Wang

Teng

et al. 2006

J. Am. Soc. Inf. Sci.

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A novel and complex form of information access is cross-language information retrieval: searching for texts written in foreign languages based on native language queries. Although the underlying technology for achieving such a search is relatively well understood, the appropriate interface design is not. This paper presents three user evaluations undertaken during the iterative design of Clarity, a cross-language retrieval system for low density languages, and shows how the user interaction design evolved depending on the results of usability tests. The first test was instrumental to identify weaknesses in both functionalities and interface; the second was run to determine if query translation should be shown or not; the final was a global assessment and focussed on user satisfaction criteria. Lessons were learned at every stage of the process leading to a much more informed view of what a cross-language retrieval system should offer to users.

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“…For this purpose, drivers' were asked to evaluate the HC system and the LDW system in terms of the adequacy of their interventions in driving, their usability and controllability, and in terms of their supposed effects on driving behaviour and safety. Items concerning system usability were adapted from the Questionnaire for User Interaction Satisfaction (QUIS; Chin, Diehl, & Norman, 1988;Shneiderman & Plaisant, 2005). Items for assessing controllability were based on descriptions in the RESPONSE Code of Practice for the Design and Evaluation of ADAS ("RESPONSE 3 Code of practice for the design and evaluation of ADAS," 2006).…”

Section: Evaluation Of System Usability and Safety Effectsmentioning

confidence: 99%