Developing a passenger-centered airport: A case study of Urumqi airport in Xinjiang, China

Cao, Mengfei; Li, Linbo; Zhang, Yahua

doi:10.1016/j.jairtraman.2023.102363

Cited by 5 publications

(5 citation statements)

References 27 publications

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“…Nonaeronautical activities, specifically retail and food services, significantly contribute to airport profitability [9,30,55]. Research indicates that an increased variety of food and beverage facilities positively influences service quality and passenger satisfaction [56].…”

Section: Hypothesis Developmentmentioning

confidence: 99%

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A Hybrid MRA-BN-NN Approach for Analyzing Airport Service Based on User-Generated Contents

Pholsook,

Wipulanusat,

Ratanavaraha

2024

Sustainability

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As the world transitions from the COVID-19 pandemic to a new normal, the Airports Council International (ACI) has disclosed that the Asia-Pacific region is lagging other regions in terms of air traffic recovery. This research comprehensively examines passenger satisfaction at leading airports in Southeast Asia. A multimethod approach incorporating multiple regression analysis, Bayesian networks, and neural network analysis was utilized to scrutinize user-generated content from Skytrax. The study contemplates eight distinct attributes of airport customer ratings: queuing time, cleanliness, seating areas, signage, food services, retail options, Wi-Fi availability, and staff courtesy. The findings reveal that queuing time and staff courtesy are the most important factors influencing the overall airport service rating. These results provide empirical evidence supporting the enhancement of airport services in the region and contribute significantly to the theoretical understanding and managerial implications for airport management and authorities. This research thus offers a valuable resource for improving service quality and operational efficiency in the airport industry, which could lead to a recovery and increase in the number of air passengers in this region.

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Section: Hypothesis Developmentmentioning

confidence: 99%

“…Shopping is a favored activity among airport passengers, providing entertainment and contributing to nonaeronautical revenue [40]. Shopping facilities significantly predict overall satisfaction [12,17,55]. Han, Yu [58] emphasized that satisfied shoppers exhibit increased loyalty.…”

Section: Hypothesis Developmentmentioning

confidence: 99%

A Hybrid MRA-BN-NN Approach for Analyzing Airport Service Based on User-Generated Contents

Pholsook,

Wipulanusat,

Ratanavaraha

2024

Sustainability

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“…In Asia, Cao et al (2023) conducted a study to enhance the passenger-centricity of Urumqi Airport in Xinjiang, China, through an analysis of its facilities and services. In order to accomplish this, the writers sent a 2007 survey to travelers in different sections of the Airport.…”

Section: Empirical Studiesmentioning

confidence: 99%

The role of quality in airport services in passenger satisfaction at Aden Adde International Airport, Mogadishu, Somalia

Farah,

Hacioglu

2024

IJBES

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Service quality is crucial for all service providers operating in the open market across all industries, particularly in the aviation sector, which produces billions of dollars in annual revenue from its services. The level of service quality significantly influences client satisfaction, and conversely, customer happiness reciprocally affects the service provider. In order to attain diverse company objectives, it is imperative to prioritize customer happiness specifically during the process of privatization. The primary objective of this research is to examine the influence of airport service quality on customer satisfaction within the context of a privatized airport. Descriptive and correlation analyses were utilized in the study. A total of 400 questionnaires were administered to passengers who embarked from Aden Adde International Airport as part of the study. Subsequently, the data was subjected to analysis utilizing a statistical software program designed for social science software (SPSS). The results of this analysis revealed a robust and positive correlation between Airport customer services and customer happiness. The study additionally revealed that a significant proportion of the airport's passengers expressed dissatisfaction with the services provided by Aden Adde International airport.

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“…Pagliari and Graham (2019) analyze the effects of ownership change on airport competition, uncovering dynamics related to pricing strategies, route development, and quality of service. Lastly, Cao, Li, and Zhang (2023) present a case study emphasizing the relevance of evaluating service satisfaction and prioritizing areas for improvement from the passengers' perspective.…”

Section: Passenger Satisfaction and The Assessment Of Airport Service...mentioning

confidence: 99%

Airport service quality perception and flight delays: Examining the influence of psychosituational latent traits of respondents in passenger satisfaction surveys

Oliveira,

Vassallo

2023

Research in Transportation Economics

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Developing a passenger-centered airport: A case study of Urumqi airport in Xinjiang, China

Cited by 5 publications

References 27 publications

A Hybrid MRA-BN-NN Approach for Analyzing Airport Service Based on User-Generated Contents

A Hybrid MRA-BN-NN Approach for Analyzing Airport Service Based on User-Generated Contents

The role of quality in airport services in passenger satisfaction at Aden Adde International Airport, Mogadishu, Somalia

Airport service quality perception and flight delays: Examining the influence of psychosituational latent traits of respondents in passenger satisfaction surveys

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