Determining the key performance indicators of human resource management of military hospital managers; a TOPSIS study

Abstract

Background Proper human resource management in military health centers leads to long-term development and improved health-care quality. As a result, the purpose of this research is to identify the key performance indicators of human resource management for military hospital managers, and the unique indicators of military hospitals were obtained. Methods This cross-sectional study was performed by the TOPSIS method in the fall of 2021. This study used a checklist consisting of 20 performance indicators of human resource management, which were scored by 20 senior military hospital managers based on two criteria: "importance" and "measurability in military hospitals". The Shannon entropy method was used to weight the indicators, and the BT-TOPSIS Solver software was used to analyze and prioritize them. Results Among the 20 indicators in human resource management, the staff satisfaction index in military hospitals, the competitiveness rate of salaries in military hospitals relative to the national sector, the number of permanent staff in military hospitals, and the percentage of contract labor costs in military hospitals have the highest coefficient, respectively. Conclusions The importance of human resource management and organizational performance is due to their influence on each other. As a result, human resource management should pay special attention to the professional and personal development of human resources, as this has an impact on the performance of the organization in the long run. In light of the sensitive nature of human resource management and its crucial role in achieving any organization's strategic goals, selecting appropriate indicators is essential. The Department of Military Health requires indicators unique to the military sector to assess the human resource management of the military hospital, since according to the existing circumstances, the indicators of the military sector and those of the civilian sector are different.

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“…The importance of management and organizational performance as they relate to each other. As a result, HR pays special attention to personal development and has an impact on performance (Fanaei, et al 2023).…”

A Comparison of Ukrainian Hospital Services and Functions Before and During the Russia-Ukraine War

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Penerapan Metode F-AHP dan F-TOPSIS Dalam Proses Seleksi Karyawan Untuk Bidang Teknologi Informasi

“…Metode TOPSIS memiliki beberapa keunggulan, seperti kemudahan penggunaan, rasionalitas, pemahaman yang jelas, efisiensi komputasi yang tinggi, serta kemampuan untuk mengukur kinerja relatif setiap alternatif dengan menggunakan formulasi matematika yang sederhana. Metode ini telah dikembangkan menjadi F-TOPSIS, yaitu versi yang mempertimbangkan kekaburan, dan telah berhasil diterapkan dalam berbagai masalah evaluasi dan peringkat, termasuk untuk pemetaan kerentanan banjir [8], penentuan indikator kinerja utama manajemen sumber daya manusia bagi para manajer rumah sakit militer [9], serta untuk seleksi sumber daya manusia [10].…”

“…Setelah mendapatkan hasil rata-rata dari perbandingan berpasangan, langkah selanjutnya adalah melakukan defuzzifikasi dengan mengikuti Persamaan (9). Untuk contohnya, dapat dilihat dalam Tabel 6.…”