Determining information system usage: Some issues and examples

Mobile technology usage and B2B market performance under mandatory adoption

“…It is frequently assumed that heavily used systems are successful (Seddon, 1997). However, as Szajna (1993) pointed out, this assumption is not necessarily correct (Seddon, 1997). The critical factor for information system success measurement is not system use, but that net benefits flow from use (Seddon, 1997).…”

The Quest for the Dependent Variable to Measure Marketing Information System Success: An Empirical Investigation

“…system usage) measures separately from perceptual (ie. user satisfaction) measures of information system success as has been suggested by Szajna (1993) and Srinivasan (1985). Reinforcement for this opinion is also provided by a study by Conrath and Mignen ( 1990) when investigating user satisfaction and its related measures.…”

Acceptance of post-adoption unanticipated is usage

“…This is important as earlier findings about individual system usage found conflicting evidence: it can increase performance (Doll and Torkzadeh, 1998), decrease performance (Szajna, 1993), or have no effect (Lucas and Spitler, 1999). Given individuals' usage can be organizationally ineffectual where users are dominated by the system or merely avoid important tasks, there is need to explore how advanced understanding of IS usage can contribute to designing a system wherein the outcomes serve organizational goals (Ba et al, 2001).…”

“…Drawing upon Barkin and Dickson's (1977) research into use as well as the work of Szajna (1993), Dennis et al (2000), Subramani (2004) and DeLone and McLean's (1992) seminal framework, Burton- Jones and Straub (2006) define system usage as an activity with three elements: (1) a user; (2) a system; and (3) the task. They define individual system usage (use as it is called by DeLone and McLean, 1992) as an individual user employing one or more features of a system to perform a task.…”